Support Engineer
11 hours ago
Job Description
Join Our Team as a Support Engineer at HD IT Solutions
Company:
HD IT Solutions
Location:
Gota, Ahmedabad, India
Job Type:
Permanent, Full-Time On-Site
About Us
At HD IT Solutions, we're dedicated to creating reliable, innovative, and customer-focused e-commerce platforms for niche industries. Currently, we're developing an online store for the UAE automotive market, offering products like car tyres, bike tyres, car batteries, and accessories. Our goal is to provide a smooth customer experience backed by a supportive and growth-oriented workplace where every team member can thrive.
About the Role
As a
Support Engineer
, you'll be the go-to person for resolving customer queries, providing technical support, and ensuring smooth day-to-day operations of our e-commerce platform. You'll work closely with our UAE customers to answer product-related questions, assist with orders, troubleshoot issues, and collaborate with internal teams for timely resolutions. Beyond providing solutions, you'll play a key role in maintaining accurate
customer records
to support seamless communication and continuous improvement.
Key Responsibilities
- Provide first-level support for customer inquiries, technical issues, and order-related queries.
- Assist customers through multiple channels including email, phone, live chat, and WhatsApp.
- Guide customers in choosing the right automotive parts (tyres, batteries, accessories) by understanding their needs.
- Manage and resolve issues related to order tracking, deliveries, returns, and product availability.
- Collaborate with Sales, Operations, and Product teams to deliver accurate and timely solutions.
- Continuously update knowledge of products, services, and platform features to assist customers effectively.
- Maintain accurate and detailed records of all customer interactions, support tickets, and follow-ups in internal systems.
- Share customer feedback with internal teams to help improve products, services, and processes.
- Contribute ideas to enhance support processes and overall customer satisfaction.
What You'll Bring
- Minimum
1+ year of experience
in technical support, IT support, or customer service (preferably in e-commerce or automotive-related industry). - Interest in automobiles and automotive products (car tyres, bike tyres, batteries, etc.).
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills with the ability to explain technical solutions clearly.
- Ability to multitask and work across multiple digital platforms.
- Prior experience in IT support, technical support, or e-commerce customer service preferred.
- Positive attitude, adaptability, and eagerness to learn new systems and processes.
- Organizational skills with attention to detail for maintaining customer records.
Why Join Us?
- Be part of a growing e-commerce venture in the UAE automotive industry.
- Supportive, collaborative, and growth-driven workplace in Ahmedabad.
- Opportunities for professional development and career progression.
- Exposure to both technical support and customer service in a dynamic environment.
- A role where your contribution directly improves customer satisfaction and business success.
How to Apply
If you enjoy solving problems, have strong communication skills, and want to grow your career in a dynamic e-commerce environment, we'd love to hear from you
Send your resume to
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