
Assistant Customer Service Manager
5 days ago
Company Description
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Role Description
This is a full-time, hybrid role for an Assistant Customer Service Manager based in Jabalpur, with some work from home accepted. The Assistant Customer Service Manager will be responsible for overseeing daily customer service operations, ensuring high levels of customer satisfaction, managing customer support teams, and analyzing customer service metrics. The role also involves addressing customer inquiries, resolving issues promptly, and implementing strategies to enhance the customer experience.
Qualifications
- Customer Satisfaction, Customer Service Management, Customer Support skills
- Analytical Skills and the ability to interpret customer service metrics
- Excellent Communication skills, both written and verbal
- Strong organizational and leadership abilities
- Experience in managing remote teams is a plus
- Bachelor's degree in Business Administration, Management, or a related field
- Previous experience in a customer service management role is preferred
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