Technology Support Lead

7 days ago

Bengaluru, Karnataka, India JPMorganChase Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial and Investment Banking - Payments Client testing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

  Job responsibilities
  • Leads the APAC Client Testing function for Payments, ensuring robust and efficient testing processes.
  • Understands and articulates client testing needs, translating requirements into effective testing strategies.
  • Oversees onboarding of payments into the CTE environment, ensuring thorough understanding of processing and operations.
  • Drives transformation and change programs, implementing best practices and managing client testing initiatives.
  • Optimizes processes to enhance efficiency, quality, and client satisfaction.
  • Champions automation initiatives to streamline testing and operational processes. Identifies risks and implement mitigation strategies
  • Uses data analytics to derive actionable insights and drive continuous improvement.
  • Generates and analyze Management Information Systems (MIS) reports on product usage and performance.
  • Partners with Incident Management teams for root cause analysis, identifying themes and driving resolution.
  • Provides strong leadership, guiding and mentoring teams to achieve strategic objectives.
  • Influences and manage stakeholders across regions and functions, ensuring alignment and collaboration.
  Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Deep expertise in the payments domain, with a strong understanding of industry trends and best practices.
  • Proven experience in leading and implementing transformation and change programs.
  • Demonstrated success in process optimization and driving operational improvements.
  • Demonstrated ability to drive automation initiatives.
  • Exceptional analytical and problem-solving skills, with the ability to leverage data for decision-making.
  • Track record of driving data-driven decisions and generating insightful MIS reports.
  • Strong leadership capabilities, with experience in guiding and mentoring teams.
  • Excellent communication and presentation skills; able to simplify complex problems and drive consensus.
  • Effective stakeholder management skills, with the ability to influence and collaborate across functions.
  Preferred qualifications, capabilities, and skills
  • Experience in the payments domain, with a background in Payments Operations or Product Management.
  • Experience leading or implementing large-scale transformation programs.
  • Recognized payments domain expertise, with a strong network and industry reputation.

  • Net Support Lead

    1 week ago

    Bengaluru, Karnataka, India DXC Technology Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Description:Lead the support team for .NET-based applications.Monitor incidents, ensure proper triaging, troubleshooting, and timely resolution.Act as the primary point of contact for the business team and provide regular updates on incidents and requests.Drive Major Incident Management – lead technical bridge calls, coordinate with stakeholders, and...

  • Technology Lead

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka Iridescent Technology Full time

    Technology Lead - Iridescent Technology, Bangalore (Salary 24-30 lakhs pa)1. About Iridescent TechnologyFounded in 2022, building AI that unleashes human potential. Products include Zavmo (Top 20 AI Innovation Learning Tools 2025) and Jan Analytics, transforming how millions learn globally through enterprise learning technology.2. The Role: Team Lead...

  • Lead Network Technology Support

    2 weeks ago

    Bengaluru, Karnataka, India AT&T Full time US$ 60,000 - US$ 1,20,000 per year

    Job Description Overall Purpose: Ensure the reliability and continuous operation of AT&Ts Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.Key Roles and Responsibilities: Typical tasks may include, but are not limited...

  • Lead Network Technology Support

    2 weeks ago

    Bengaluru, Karnataka, India AT&T Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Overall Purpose: Ensure the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services. Key Roles and Responsibilities: Typical tasks may include, but are not...

  • Technology Lead

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ScalaA day in the life of an Infoscion • As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. • You will gather the requirements and specifications to understand the...

  • Technology Support

    3 days ago

    Bengaluru, Karnataka, India JPMorganChase Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTIONJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II at JPMorgan Chase within the Commercial & Investment Bank Team, you will play a vital role in ensuring the operational stability, availability, and performance of our production...

  • Java Lead Aws_Happiest Mind Technology

    7 days ago

    Bengaluru, Karnataka, India Coders Brain Technology Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Greetings from Coders Brain Technology Pvt. Ltd. Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise,...

  • Technology Lead

    1 week ago

    Bengaluru, Karnataka, India Clarity Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position - Technology Lead -DevOps with AKSExperience - 5 + YearsCTC LPA (Including 15% variable pay)Work location - BangaloreQualification -Education:Bachelors or Masters degree in Computer Science, Engineering, or a related fieldRole & responsibilitiesProvisioning and Configuration>You provision and configure AKS clusters, including networking, node pools,...

  • Technology Support III

    2 weeks ago

    Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you...

  • Technology Lead

    6 days ago

    Bengaluru, Karnataka, India Vlaunchu Full time ₹ 2,50,00,000 - ₹ 3,50,00,000 per year

    Job Title: Technology Lead (Java)Location: Hyderabad, Chennai, Pune, Bangalore, GurgaonExperience: 5 – 8+ yearsCompensation: Up to 28 LPAJob DescriptionWe are looking for an experienced Technology Lead (Java) with strong expertise in backend and frontend technologies to design, develop, and lead enterprise-scale applications. The ideal candidate will...