Technology Support III

24 hours ago

Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Produce operational and development expertise in building proactive monitoring & contribute to auto heal/recover during system failures.
  • Gather, analyze, synthesize and develop visualizations and report app/system health, uptime, performance improvements, change/capacity management of the services supported.
  • Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability, Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring.
  • Proactively identifies hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service.

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Hands on platform skills (Linux,UNIX and Windows) and application/middleware support knowledge.
  • Experience with Automation and Configuration tools like Ansible/Puppet/Chef .
  • Experience with scripting & programming languages such as Python, Java.
  • Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation
  • Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as Dynatrace/AppDynamics, Splunk, etc.
  • Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices.

Preferred qualifications, capabilities, and skills

  • Understanding of concepts and principles behind DevOps and SRE.
  • Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred.

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