Mega Hiring For International Voice Process/Exp

4 days ago

Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Greetings

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

SHIVA

(Please send us a message on WhatsApp in case the numbers are busy).

Job Description:

We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Experience Required:

  • Mandatory: Experience in international voice process

Key Responsibilities:

  • Handle inbound and outbound international calls in a professional manner.
  • Resolve customer queries, complaints, or issues efficiently and accurately.
  • Maintain detailed documentation of customer interactions in system records.
  • Adhere to process workflows, compliance standards, and quality benchmarks.
  • Collaborate with internal teams for escalations or issue resolution where required.
  • Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile:

  • Any Graduate / Undergraduate (With Experienced and Excellent English Communication)
  • Must be open to work in rotational shifts/night shifts
  • Good typing speed and listening skills.

Role Highlights:

  • Opportunity to work with leading global clients
  • Develop and enhance communication, problem-solving, and service delivery skills
  • Exposure to US, UK, or Australian clients (Night/Rotational Shifts)
  • Fast-paced and growth-oriented work culture

Perks & Benefits:

  • Cab Facility (As per shift & company policy)
  • Performance Incentives
  • Night Shift Allowance
  • Great work culture & career growth

Regards,

SHIVA

Rivera Manpower Services.

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