Sales Coordinator

3 days ago

Odhav Ahmedabad Gujarat, India Themis Automation Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,60,000 per year
  • Sales Order Management
  • Prepare sales orders in ERP upon receiving necessary customer details, product specifications, and delivery terms from the sales team.
  • Follow up with the sales team for any missing information required for sales order processing.
  • Update sales orders in case of discrepancies, such as cable shortages or requirement mismatches.
  • Material Dispatch Coordination
  • Check material availability in ERP and coordinate with the stores and purchase team.
  • Generate dispatch emails with all necessary details and send them to stores, keeping the sales team in the loop.
  • Notify the customer of dispatch details, including shipment tracking, if applicable.
  • Follow up with the purchase team, delivery partners, and stores to ensure timely material availability and dispatch.
  • Inventory and Material Management
  • Provide stock details to the sales team as required for customer inquiries.
  • Coordinate with stores to ensure GRN is generated for available materials.
  • Troubleshoot material mismatches and warranty checks for Siemens and other vendors in collaboration with the purchase and stores teams.
  • Material Returns and Replacements
  • Process material returns by coordinating with stores, purchase, and service teams.
  • Share functionality videos or fault confirmations from the service team with customers for resolution.
  • Follow Siemens-specific guidelines or other vendor-specific processes for returns and replacements.
  • Faulty Material Handling
  • Receive details of faulty materials and coordinate with the service team to identify issues.
  • For Siemens products, follow standard replacement procedures; for local vendor products, liaise with the purchase department.
  • Arrange the dispatch of replacement products after confirmation from stores.
  • Programming and ERP Updates
  • Manage program development requests for Frecon drives as per customer requirements.
  • Request purchase team to add part numbers in ERP for unavailable items.
  • Customer and Internal Communication
  • Communicate with customers regarding dispatch details, returns, and replacement processes.
  • Provide feedback to the sales team on the status of dispatches and material availability.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Leave encashment
  • Provident Fund

Work Location: In person

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