Director - Professional Services
4 days ago
Location
Noida
Department
Technology
Sub-department
MSP
Employment Type
Full-Time
Minimum Experience
Job Reference Number
IFI/159
Desired Profile
IT/MSP
Job description
Responsibilities
The MSP Director (Azure) leads the design, delivery, and optimization of managed services cantered on Microsoft Azure.
This role is responsible for aligning cloud service offerings with client needs, ensuring operational excellence, driving innovation, and scaling Azure-related capabilities across the organization.
Key Responsibilities
Client Advisory & Relationship Management
- Act as a senior advisor to enterprise clients on Azure architecture, cost optimization, and modernization.
- Ensure Azure solutions align with client business goals.
- Lead key client engagements, proposals, and escalations related to Azure.
Cloud Operations & Delivery
- Oversee cloud operations teams (reportees include delivery manager, SDM, Azure engineers, architects, support).
- Ensure high availability, performance, and security of Azure environments.
- Implement DevOps, Infrastructure-as-Code (IaC), and automation practices.
Team & Talent Development
- Recruit, train, and retain high-performing Azure specialists.
- Promote certifications (AZ-104, AZ-305, AZ-500, etc.).
- Build a strong engineering culture around innovation and continuous learning.
Financial & Business Performance
- Own P&L for Azure managed services.
- Optimize cloud costs for both clients and internal operations.
- Develop and manage pricing models for Azure offerings (e.g., flat-rate, consumption-based).
KPIs / Success Metrics
- MSP team revenue growth & profitability
- Client retention & satisfaction (CSAT, NPS)
- SLA adherence & uptime
Technical Expertise
- Deep knowledge of cloud architecture & troubleshooting : networking, compute, storage, governance.
- Familiarity with Microsoft 365, Defender, Purview, etc.
Certifications (strongly preferred)
- ITIL v4 / PMP (for operational management)
- Azure Solutions Architect Expert (AZ-305)
- Azure Administrator Associate (AZ-104)
- Azure Security Engineer (AZ-500)
Business & Leadership
- 15+ years in IT services, including 3–5 years in an MSP leadership role.
- Strong business acumen and vendor management experience.
- Experience with Microsoft Partner Canter, CSP licensing, and Azure Lighthouse.
Qualification
Grad - Engineer
Designation/Title
Director
Experience
Location
Noida
Sub-department
MSP
Job posting date
09/10/2025
Date of closing of position
09/11/2025
Company Profile
This is the default company profile and will be displayed when publishing the job.
Level
1002534
Employment Type
1
Sub Department
1000286
Done
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