Assistant Manager Training

1 week ago

Mumbai, Maharashtra, India TP Full time ₹ 8,00,000 - ₹ 12,00,000 per year

We are looking for Assistant Training Manager(Sales) to join our team.

Job Description:

  • Designs training & test modules based on needs
  • Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
  • Resolves issues pertaining to process knowledge with clients
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees
  • Ensure 100percent adherence on client driven SOP & BEST T&D compliance
  • Prepare Trainers through TTT/ Platform skills certification
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively
  • Prepare and attend all business / client reviews& work on the action plans to improve business performance
  • Understanding of root cause analysis & reasons to better performance
  • Interacts with IT team for creation and deletion of Ids for new team members
  • Delivers Customer Service with Sales
  • Process Excellence and Process Improvement Initiatives
  • Supports Innovation & Continues Improvement to uplift sales performance
  • Engaging Communication
  • Coaches & Develops Others
  • Support and monitor new trainees during the OJT (On the Job Training) period
  • Create new product specific sales training curriculum
  • Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)

Required Qualifications:

  • Bachelor's degree in communication, Education, or a related field.
  • Excellent communication skills.
  • Must have delivered trainings on sales campaign .
  • 8 years of experience in communication training and development.
  • Excellent communication, presentation, and facilitation skills.
  • Strong knowledge of adult learning principles and communication theories.
  • Passionate about helping others improve their communication skills.
  • Proficiency in e-learning development tools.
  • Knowledge of different communication styles and techniques.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.

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