Customer Support Manager

5 days ago

Sector Noida DelhiNCR, India creditQ Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Designation: customer Support Manager

Qualification: Graduate

Experience: 1year

Salary Range- 20,000-25,000 pm.

Location: Noida

Key Responsibilities:

  1. Client Relationship Management
  • Act as the main point of contact for assigned customers.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure timely resolution of client queries and issues.

2 . Onboarding & Training

  • Guide new clients through the onboarding process.
  • Provide training or demos on product features and best practices.

3 . Customer Retention & Growth

  • Monitor customer usage and satisfaction levels.
  • Identify opportunities for renewals, cross-selling, or upselling.
  • Reduce churn rate through proactive engagement.

4 . Feedback & Product Improvement

  • Collect customer feedback and share insights with the product and support teams.
  • Suggest improvements to enhance customer experience.

5 .Reporting & Metrics

  • Maintain customer records in CRM software.
  • Prepare reports on customer health, usage, and engagement metrics.
  • Track Net Promoter Score (NPS) and renewal rates.

Key Skills & Competencies:

  • Strong communication and interpersonal skills
  • Problem-solving and analytical ability
  • Empathy and active listening
  • Good presentation and negotiation skills
  • Proficiency in CRM tools
  • Time management and multitasking

Qualification & Experience:

  • Bachelor's degree (Business, Marketing, or related field preferred)
  • 1–5 years of experience in Customer Success, Account Management, or Client Relations
  • Experience in SaaS / Tech / Financial services is an added advantage

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