Senior Manager/Manager

20 hours ago


Gurgaon, Haryana, India IndiGo Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Sr. Manager/Manager Fraud Prevention & Payments

Department: Revenue Accounting

Location: Gurugram

Role Overview:

  • Experienced In Aviation digital payment systems, fraud prevention, and gateway integration. Skilled in enhancing customer experience, managing chargebacks, and driving process improvements. Proven leadership in cross-functional teams and compliance initiatives, with a strong focus on operational excellence and innovation.

Key Responsibilities - Fraud Risk Management

  • Monitor and analyze real-time transactions across booking platforms for fraudulent activity.
  • Implement fraud detection tools and rules tailored to aviation-specific risks (e.g., last-minute bookings, international cards, high-risk routes).
  • Collaborate with IT, cybersecurity, and customer service teams to investigate and mitigate fraud incidents.
  • Liaise with acquiring banks, card networks, and fraud solution providers to stay updated on emerging threats.

Key Responsibilities - Chargeback & Dispute Resolution

  • Manage the end-to-end chargeback process for airline ticketing and ancillary services.
  • Analyze chargeback trends by route, channel, and payment method to identify root causes.
  • Coordinate with customer service and legal teams to prepare compelling representments.
  • Ensure compliance with IATA, Visa, MasterCard, and other scheme rules.

Key Responsibilities: - Payments

  • Lead integration of new payment methods (e.g., UPI, wallets, BNPL, international cards) across digital and offline channels.
  • Work with product and tech teams to ensure seamless payment flows and reconciliation.
  • Monitor payment success rates and optimize for cost, speed, and customer experience.
  • Ensure compliance with PCI-DSS and aviation-specific data security standards.
  • Administration of payment transactions across involved payment platforms.
  • Identification and Reporting of Payment Discrepancies to PSPs, Banks/Acquirers.
  • Automation of various Payment Related Projects.
  • Support on Internal/External Audits.
  • Monthly Dashboards for Internal Reviews and cross functions.
  • Support on Monthly/Yearly closings.
  • Accounting administration on compensation, refunds, and goodwill gestures.
  • Validation on Compensation Claims.
  • Trend Analysis on Compensation to minimize financial impacts.
  • Ensure compliance with internal policies and external audit requirements.
  • Understanding on Airline PSS/Payment Ecosystem and Fraud Management, other Revenue Accounting Systems. Knowledge on Cybersource/Accertify is preferred.
  • Good Analytical Skills, communication, and stakeholder management skills.
  • Awareness on IATA BSP/ARC

Qualifications

  • Bachelor's in, Business, IT, or related field.
  • 10-12 years of experience in Fraud Prevention, disputes and payment operations. Aviation preferred.

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