
Senior Manager/Manager
20 hours ago
Sr. Manager/Manager Fraud Prevention & Payments
Department: Revenue Accounting
Location: Gurugram
Role Overview:
- Experienced In Aviation digital payment systems, fraud prevention, and gateway integration. Skilled in enhancing customer experience, managing chargebacks, and driving process improvements. Proven leadership in cross-functional teams and compliance initiatives, with a strong focus on operational excellence and innovation.
Key Responsibilities - Fraud Risk Management
- Monitor and analyze real-time transactions across booking platforms for fraudulent activity.
- Implement fraud detection tools and rules tailored to aviation-specific risks (e.g., last-minute bookings, international cards, high-risk routes).
- Collaborate with IT, cybersecurity, and customer service teams to investigate and mitigate fraud incidents.
- Liaise with acquiring banks, card networks, and fraud solution providers to stay updated on emerging threats.
Key Responsibilities - Chargeback & Dispute Resolution
- Manage the end-to-end chargeback process for airline ticketing and ancillary services.
- Analyze chargeback trends by route, channel, and payment method to identify root causes.
- Coordinate with customer service and legal teams to prepare compelling representments.
- Ensure compliance with IATA, Visa, MasterCard, and other scheme rules.
Key Responsibilities: - Payments
- Lead integration of new payment methods (e.g., UPI, wallets, BNPL, international cards) across digital and offline channels.
- Work with product and tech teams to ensure seamless payment flows and reconciliation.
- Monitor payment success rates and optimize for cost, speed, and customer experience.
- Ensure compliance with PCI-DSS and aviation-specific data security standards.
- Administration of payment transactions across involved payment platforms.
- Identification and Reporting of Payment Discrepancies to PSPs, Banks/Acquirers.
- Automation of various Payment Related Projects.
- Support on Internal/External Audits.
- Monthly Dashboards for Internal Reviews and cross functions.
- Support on Monthly/Yearly closings.
- Accounting administration on compensation, refunds, and goodwill gestures.
- Validation on Compensation Claims.
- Trend Analysis on Compensation to minimize financial impacts.
- Ensure compliance with internal policies and external audit requirements.
- Understanding on Airline PSS/Payment Ecosystem and Fraud Management, other Revenue Accounting Systems. Knowledge on Cybersource/Accertify is preferred.
- Good Analytical Skills, communication, and stakeholder management skills.
- Awareness on IATA BSP/ARC
Qualifications
- Bachelor's in, Business, IT, or related field.
- 10-12 years of experience in Fraud Prevention, disputes and payment operations. Aviation preferred.
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