Customer Care Executive

2 days ago

Delhi, Delhi, India PERCH Full time

About PERCH:

We're looking to hire an immediate joiner for the role of Customer Care Executive — responsible for handling customer inquiries, confirming orders, resolving delivery issues, & managing orders through Shopify.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Calling customers to confirm orders & addresses
  • Resolving NDR issues by calling customers
  • Handle inbound leads and close sales effectively
  • Make outbound calls to promote and sell apparel collections
  • Maintain accurate records of all interactions and transactions
  • Manage customer orders, returns, and queries through the Shopify platform

Requirements:

  • Minimum 2+ years of experience in Customer Care (E-commerce Preferred)
  • Hands-on experience with Shopify for order management and customer service
  • Excellent communication and interpersonal skills
  • Strong problem-solving ability with a customer-first attitude
  • Self-motivated, target-driven, and capable of working independently
  • Ability to persuade and close sales over the phone
  • Female candidates preferred

Job Location :

If you're a great communicator and have a knack for sales — apply now

Job Types: Full-time, Permanent

Pay: ₹15, ₹21,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off

Application Question(s):

  • On a scale of 1 to 10, how would you rate your English Communication?
  • Do you comfortable with making calls daily?
  • Why do you believe customer care is important for any organisation?
  • If a customer was upset, how would you approach the conversation to resolve the issue?
  • If a customer approaches you with several questions at the same time, how would you handle it?
  • We must fill this position urgently. Can you start immediately?
  • Work location in Udyog Nagar, Nangloi, New Delhi, are you comfortable Commuting or Working On-Site as Full-Time?
  • What's your last drawn in-hand monthly salary?

Experience:

  • Shopify Platform: 1 year (Required)
  • Customer support: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: In person

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