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Associate Manager
2 weeks ago
Role & responsibilities
Associate Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
- 8+ years of experience in Physician RCM in US healthcare.
- A minimum of 2 years of experience as an Assistant manager.
- Must have managed Physician RCM AR follow up Team with a minimum size of 25
- Having experience in managing AR follow up (Physician) Teams.
- Required People/Process management skills.
- Thorough understanding RCM AR follow up function, good command on understanding KPIs of AR follow up function.
- Must be innovative/Flexible/progressive.
- 100% work from Office and work in Night shifts.
- Good with Reporting knowledge and able to prepare presentations
Preferred candidate profile
Our most successful candidates will have: - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
