Leadership Role
3 days ago
Role & responsibilities
Business Delivery
- Handle large scale program management and end to end delivery including client SLA delivery, Client relationship management and ensuring desired profitability.
- Drive continuous improvement and transformation plan for clients using six sigma and L.E.A.N. methodologies.
- Improve the operational systems, processes, and policies in support of the clients SLAs.
- Maintain adequate and appropriate staffing patterns based on client needs and volumes.
- Organize and develop periodic budget data with the management for maintaining accurate operational finances.
- Conduct cost benefit analysis of the projects including feasibility studies, assessment of the requirements, adaptation, and interface.
- P&L ownership - oversee financial management of the processes and work with respective departments in terms of costing and profitability.
- Manage all activities to ensure completion of project within the time and cost parameters and effective resource utilization to maximize the output.
- Propose and execute innovations in process improvements and optimize performance of the operations.
- Effective and timely coordination and communication with the support functions (Admin, HR, IT, Finance, Sales)
- Ensuring compliance with relevant regulations, standards, and industry best practices, and implementing risk management strategies to mitigate operational risks. Team Management
- Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness / efficiency.
- Drive/Create an inclusive, transparent, and collaborative culture in the teams.
- Drive long term talent strategy for the organization, including talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
- Manage and create a structure aligned to create best in class client experience and create long term value for Provana.
Preferred candidate
- Academic qualification for this role is a graduate in any stream. MBA would be an added advantage.
- Minimum 18 years of experience in relevant field of which minimum of 2 years should be in a director or above role.
- Excellent time management skills and multi-tasking ability
- Strategic thought leadership to grow business.
- External and internal stakeholder management
- Valid US visa.
- Should be open to do frequent travel to US to attend conference / meet clients.
- Comfortable to work from office with flexibility of working in 24*7 environment.
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