Delivery Partner Relations Executive
5 days ago
Job Title: Delivery Partner Relations Executive
Location: Thalambur (initially)'
Department: Operations
Reports To: Operations Manager / BDM
Job Summary:
The Delivery Partner Relations Executive will be responsible for managing relationships with delivery partners, ensuring smooth operations, tracking performance, resolving issues, and maintaining a motivated delivery workforce for timely and reliable order deliveries.
Key Responsibilities:
- Recruit, onboard, and train new delivery partners.
- Maintain and update delivery partner records (attendance, payouts, ratings, etc.).
- Coordinate daily task allocation and monitor delivery schedules.
- Resolve delivery-related issues and partner grievances promptly.
- Track delivery time, cancellations, and partner efficiency metrics.
- Coordinate with vendors and support teams for order fulfillment.
- Manage incentive and payout calculations as per company policy.
- Conduct regular field checks to ensure compliance with delivery standards.
- Support in performance reviews and retention strategies for delivery partners.
Required Skills & Qualifications:
- Bachelor's degree or equivalent in Business, Logistics, or related field.
- 1–3 years of experience in delivery or operations management (preferred: food/grocery delivery industry).
- Strong communication and interpersonal skills.
- Good knowledge of local areas and route management.
- Basic Excel and reporting skills.
- Problem-solving and decision-making ability under pressure.
- Flexible to work in shifts and on weekends if required.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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