Technical Support Engineer

1 day ago

Ahmedabad Gujarat India SwiftSku Full time US$ 30,000 - US$ 60,000 per year

About SwiftSku: SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real -time insights, seamless price -book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions. About the Role: ​ We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently Work Timings - 8:00 am to 5:00 pm CST / Rotational Shifts Location: On -site | Ahmedabad, Gujarat Key Responsibilities/Requirements: Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end -users and clients.Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system -related challenges.Customer Service Orientation - Demonstrate a customer -centric approach, delivering exceptional service and maintaining positive client relationships.Problem -Solving Expertise - Exhibit advanced problem -solving capabilities to address issues quickly and effectivelyStrong Communication Skills - Communicate technical concepts clearly, both in writing and verbally, with clients and team members.Team Collaboration - Work well within a team environment, contributing to collective goals and supporting peers as needed.Relevant Experience: Prior experience in software support or IT help desk roles is preferred.Educational Preference: Bachelor's degree in Computer Science, Information Technology, or a related field.

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