Customer Support Executive

4 days ago

Virar Mumbai Maharashtra, India Minnies Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Title: Customer Support Executive

Location: WFO/Vasai

Employment Type: Full-Time

Job Description:

We are looking for a friendly and proactive Customer Support Executive to join our. The role involves handling customer queries , managing order-related concerns, ensuring timely resolutions, and delivering a delightful customer experience across various platforms including WhatsApp, Instagram, and email.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat, email, and social media.
  • Resolve product/order issues and track order status efficiently.
  • Maintain customer satisfaction and build lasting relationships.
  • Coordinate with internal teams (warehouse, logistics, production) for resolutions.
  • Maintain accurate records of customer interactions.

Requirements:

  • Excellent communication skills in English and Hindi.
  • Prior experience in e-commerce or customer service preferred.
  • Basic computer skills and social media familiarity.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time

Experience:

  • Customer support: 1 year (Preferred)

Location:

  • Virar, Mumbai, Maharashtra (Preferred)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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