Customer Services Graduate

Location

Ariana, Ariana, 2088

Category

Engineering / Information Technology

Job Type

Full time

Job Id

1180795No

Customer Services Graduate - with Italian

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

The first role in your work-life, can be the most important decision you make in your career. With HPE, you can be sure you made the best decision. Our services organization, Account Services, is currently looking for an early career Customer Services – Graduate who's passionate about IT. As our new team member, you will work with basic-level accounts and deliver value services to our customers. You'll collaborate with an account delivery team and will be responsible for developing and maintaining a strong, trusted relationship with your customers, and the overall service experience from HPE.

How you'll make your mark

In the role as a Customer Services Graduate at HPE you are:

• Responsible for developing and maintaining a strong relationship with designated customers
• The technical reference for customers in planning and delivering proactive service improvements together with the account team
• Develop a broad multi-technology expertise, and product & service portfolio knowledge
• Own the operational relationship with the customer
• Follow up customer escalations, to ensure a high degree of customer satisfaction
• Provide consultative advice, collaboration, operational best practices sharing, and have a broad technical understanding of the customer's business and IT environment
• Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
• Proactively proposing improvements and changes to the customers' IT environment
• Identify customer needs for additional services that could lead to future service revenue growth
• Able to motivate a team when needed and enthusiastic about the IT solutions and services that can bring to unlock true customer value
• A good ambassador for the customer within HPE who works professionally in solving and escalating all kinds of support-related issues

About you

• First level University Degree or equivalent combination of education and experience.
• You must have finished your studies in the last 12 months.
• Strong communication skills in Italian and English, both verbal and written
• Good at relationship-building with a proactive mindset & attitude
• Understanding of the main principles of Service Management
• Business oriented with good analytical skills
• Team player, with a good set of interpersonal skills
• Can easily take on new knowledge and apply it to real-life situations

What you can expect from us:

• Initial extensive onboarding to support you with adjusting to the role
• Ongoing learning and development
• Be mentored by at least one senior member of the team
• Competitive salary and great benefits
• Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we're:

• Human Rights Campaign's Corporate Equality Index
• Great Place to Work's Best Workplace for Parents 2023
• Fortune 100 Best Companies to Work For 2024
• Ethisphere World's Most Ethical Company 2024
• The Civic 50 Honoree
• JUST Jobs Leader 2024
• Forbes 2024 America's Best Employers For Diversity
• America's Most Just Companies 2024
• Fortune Best Workplaces in Texas 2024
• Bay Area's Best Places to Work 2024

Join us and make your mark

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.