Customer Care Executive

1 week ago


Kr Puram Bengaluru, India Cogent E Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job Description: Customer Care Executive

  1. Customer Support: Handle customer inquiries, complaints, and feedback via phone, email, or chat, ensuring prompt and professional responses.
  2. Issue Resolution: Identify customer needs and provide effective solutions to ensure high satisfaction and retention.
  3. Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
  4. Product Knowledge: Stay updated on company products, services, and policies to assist customers effectively and accurately.
  5. Team Collaboration: Work closely with other departments to resolve complex issues and contribute to improving overall customer experience.


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