Backend Non-Voice Process Professional

2 days ago

Kolkata, West Bengal, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are Hiring Chat Process Executive (Fresher & Experience - Undergraduate)

Job Description:

HBR is seeking dynamic and enthusiastic individuals to join our Client team as Chat Process Executives. This is an excellent opportunity for freshers and undergraduate candidates to kickstart their careers in a thriving and dynamic work environment.

Responsibilities:

  1. Chat Communication:

  2. Engage with customers through chat platforms professionally and courteously.

  3. Respond to customer inquiries, provide product information, and address concerns promptly and effectively.

  4. Excellent Communication Skills:

  5. Demonstrate exceptional communication skills in English, both written and verbal.

  6. Ensure clarity, empathy, and accuracy in all written communication with customers.

  7. Product Knowledge:

  8. Acquire and maintain a thorough understanding of [Company Name]'s products and services.

  9. Stay updated on product features, specifications, and promotions to provide accurate information to customers.

  10. Problem Resolution:

  11. Identify and resolve customer issues and concerns promptly.

  12. Escalate complex issues to the appropriate department for timely resolution.

  13. Team Collaboration:

  14. Work collaboratively with team members to achieve common goals.

  15. Participate in training sessions and team meetings to enhance skills and product knowledge.

  16. Documentation:

  17. Maintain accurate and detailed records of customer interactions and transactions.

  18. Follow company guidelines for documentation and data entry.

  19. Adherence to Policies:

  20. Adhere to company policies and procedures while ensuring compliance with industry standards.

  21. Uphold confidentiality and security measures related to customer information.

Requirements:

  • Education: Undergraduate/Graduate/Post Graduate (any stream)
  • Communication Skills: Excellent written and verbal communication skills in English.
  • Computer Proficiency: Basic knowledge of computer systems and proficiency in using chat platforms.
  • Customer Focus: Strong customer service orientation and the ability to handle customer inquiries with tact and professionalism.
  • Adaptability: Ability to adapt to a fast-paced work environment and handle multiple tasks simultaneously.
  • Team Player: Willingness to collaborate with team members and contribute to a positive work atmosphere.

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