SMB Success Account Manager

7 days ago

Bengaluru, Karnataka, India Rapsys Technologies Pte. Ltd Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Account Manager / SMB Success Account Manager

Location: Bangalore | US Time Zone Coverage (EST/PST)

Experience: 1–3 years

Work Timings: 6 PM – 4 AM or 9 PM – 7 AM (cab drop facility provided)

Working Days: Monday to Friday with two Saturdays working

Salary: ₹8–12 LPA fixed + 1–2 variable components

Job Overview:

Join our dynamic team as an SMB Success Account Manager, responsible for building and maintaining strong relationships with US small business clients through consistent, meaningful engagement. The role focuses on account growth, client retention, and driving cross-sell and upsell opportunities.

Key Responsibilities:

  • Maintain regular engagement with US SMB clients and business owners
  • Drive successful product implementation and adoption
  • Provide proactive account support and address client concerns
  • Monitor account health and take necessary actions
  • Facilitate client training sessions and document feedback
  • Coordinate with internal teams to ensure smooth operations
  • Analyze churn, retention, and revenue opportunities for upsell/cross-sell

Key Success Indicators:

  • Client engagement levels
  • Account health metrics
  • Product adoption and success
  • Response quality and client satisfaction
  • Onboarding effectiveness
  • Revenue growth via upsell/cross-sell

Required Skills:

  • 1–3 years in customer-facing roles
  • Understanding of churn, retention, cross-sell, and upsell strategies
  • Strong multitasking abilities
  • Excellent verbal and written communication skills
  • Basic understanding of SMB operations
  • Proficiency with CRM systems
  • Problem-solving and analytical skills

Ideal Candidate:

  • Experience working with US clients
  • Strong interpersonal and organizational skills
  • Proactive communication style
  • Detail-oriented and able to manage multiple accounts effectively

Work Schedule:

  • US business hours (evening IST)
  • Flexible morning hours

Job Type: Full-time

Pay: Up to ₹600,000.00 per year

Application Question(s):

  • How many years of experience do you have in customer-facing roles, particularly handling US clients?
  • Are you familiar with churn, retention, cross-sell, and upsell strategies? Please provide examples.
  • Are you comfortable working in US business hours (evening/night IST) with the specified shifts?

Work Location: In person

  • Account Executive SMB

    3 days ago

    Bengaluru, Karnataka, India CloudSEK Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As an Account Executive - SMB, you will be responsible for driving revenue growth by acquiring new SMB customers and expanding our customer base in India. You will leverage your sales expertise and industry knowledge to identify potential customers, build strong relationships, and present the value proposition of our digital risk management and threat...

  • Sales Manager – SMB

    2 weeks ago

    Bengaluru, Karnataka, India Sprinto Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a Manager – SMB / Large SMB (New Business Acquisition) to lead, inspire, and grow a sales team focused on winning new customers through a mix of inbound and outbound motions. This role requires a strong grasp of pipeline building, outbound strategy, and inbound lead conversion, paired with the ability to coach and scale a team of...

  • Sales Manager – SMB

    1 day ago

    Bengaluru, Karnataka, India Sprinto Full time ₹ 15,00,000 - ₹ 60,00,000 per year

    We are seeking a Manager – SMB / Large SMB (New Business Acquisition) to lead, inspire, and grow a sales team focused on winning new customers through a mix of inbound and outbound motions. This role requires a strong grasp of pipeline building, outbound strategy, and inbound lead conversion, paired with the ability to coach and scale a team of...

  • Sales Manager – SMB

    1 day ago

    Bengaluru, Karnataka, India Sprinto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are seeking a Manager – SMB / Large SMB (New Business Acquisition) to lead, inspire, and grow a sales team focused on winning new customers through a mix of inbound and outbound motions. This role requires a strong grasp of pipeline building, outbound strategy, and inbound lead conversion, paired with the ability to coach and scale a team of...

  • Head of Global Sales, SMB

    3 days ago

    Bengaluru, Karnataka, India Sprinto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are funded by...

  • Director - SMB Sales

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Director - SMB SalesBangalore, Karnataka, India2 more locationsDate postedOct 06, 2025Job number1890131Work site3 days / week in-officeTravel25-50%Role typePeople ManagerProfessionSalesDisciplineSMB SalesEmployment typeFull-TimeOverviewAt Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is...

  • Account Manager

    7 days ago

    Bengaluru, Karnataka, India RAPSYS TECHNOLOGIES PTE. LTD. Full time ₹ 9,60,000 - ₹ 14,40,000 per year

    Location: Bangalore | US Time Zone Coverage (EST/PST)Experience: 1–3 yearsWork Timings: 6 PM – 4 AM or 9 PM – 7 AM (cab drop facility provided)Working Days: Monday to Friday with two Saturdays workingSalary: ₹8–12 LPA fixed + 1–2 variable componentsJob Overview:Join our dynamic team as an SMB Success Account Manager, responsible for building and...

  • Director, SMB Sales

    7 days ago

    Bengaluru, Karnataka, India Plum Benefits Private Limited Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • SMB Spend XSell Account Executive

    3 days ago

    Bengaluru, Karnataka, India Rippling Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example....

  • Account Manager

    3 days ago

    Bengaluru, Karnataka, India Mewt Account Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Manage and oversee the daily operations of the accounting department including:Month and end-year process.Accounts payable/receivable.Cash receipts.General ledger.Payroll and utilities.Treasury, budgeting.Cash forecasting.Check runs. Perks and benefitsFlexible work hoursHealth insuranceYearly bonus