Service Line Executive

2 weeks ago

Noida, Uttar Pradesh, India Rhea Healthcare Full time US$ 60,000 - US$ 1,20,000 per year

Role & responsibilities

  • Build personalized relationships with customers - Point of Contact for customers

  • works closely with Consultants to ensure customers are looked after seamlessly

  • understands customer expectations through detailed dialogue;

  • shares information transparently, offers the best options; coordinates with all related services;

  • explains in detail the financial aspects; up-sells product when applicable;

  • ensures extended service engagement post delivery services; vaccinations

Responsible for tracking & conversion of EDD.

Preferred candidate profile

  • Thorough product and services knowledge, communicate the key differentials confidently.

  • Strong computer skills - good knowledge of software; excel workbook.

  • Ability to plan & execute work.

  • Documentation accuracy - in data collation & update.

  • Communicates in a convincing & empathic style; compelling written & oral communication

  • Fluency in English and Regional language

  • Persuasive interpersonal skills ; intuitively understands customers and enjoys assisting them

  • Demonstrated leadership potential; ability to collaborate with and influence colleagues

  • Results oriented and able to work in a fast-paced environment

  • Sharp eye for detail; proactively completes tasks and activities

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