Cloud & Customer Success Specialist Trainee
2 days ago
Key Responsibilities:
SLA Management:
- Respond to incoming support requests via email, or ticketing system, ensuring all incidents are logged and tracked appropriately.
- Follow the SLA Process and Diagnose and resolve basic issues, providing step-by-step assistance to users.
- Escalate unresolved issues to L2/L3 support teams with detailed documentation and troubleshooting steps already taken.
Customer Service:
- Maintain a high level of customer satisfaction by providing clear communication, regular updates, and timely resolutions.
- Assist in the setup, configuration, and deployment of hardware and software for new and existing employees.
- Regularly monitor system performance and alerts, and take preventive measures to avoid potential issues.
- Ensure compliance with company policies, procedures, and security protocols at all times.
Requirements Qualifications:
- Basic understanding of computer hardware, software, Familiarity with common operating systems (Windows, Mac OS, Linux).
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills with a keen attention to detail.
- A strong commitment to providing exceptional customer service and a positive user experience.
- Ability to work effectively both independently and as part of a team.
- Willingness to work in shifts, including nights, weekends, and holidays, as required.
During the training Period (3 months) - INR 10,000/- per month, purely subject to your performance and contribution. This decision of stipend eligibility lies with the concerned Department Head.
Month 4 – Full time offer or termination of Internship (based on performance and evaluation during the Internship period)
During the Intern period, we'll be doing a monthly performance review and will be sharing feedback monthly.
Upon completion of the internship period, solely depending upon performance and deliverables during the contract phase, we may be able to convert this into a full-time employment.
-
Customer Success Engineer II
2 days ago
Bengaluru, Karnataka, India Rubrik Security Cloud Full time US$ 90,000 - US$ 1,20,000 per yearLocation: Bangalore, IndiaTimings: 08:30PM - 05:30AM ISTHybrid Model - 3 days from office & 2 days from homeAbout The TeamRubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and...
-
Cloud & Customer Success Specialist - L1
22 hours ago
Bengaluru, Karnataka, India Spektra Systems LLC Full time ₹ 8,00,000 - ₹ 12,00,000 per yearLocation: Currently remote; will be onsite in Bangalore from December We are seeking a dedicated and customer focused Cloud & Customer Success Specialist to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for diagnosing and resolving basic problems, providing timely...
-
Senior Customer Success Engineer I
2 days ago
Bengaluru, Karnataka, India Rubrik Security Cloud Full time US$ 80,000 - US$ 1,20,000 per yearLocation: Bangalore, IndiaTimings: EST hours 08:30PM - 05:30AMHybrid Model - 3 days from office & 2 days from homeAbout The TeamRubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers...
-
Customer Success Specialist
6 hours ago
Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,60,000 - ₹ 2,40,000Customer Support SpecialistWe are seeking a highly motivated and organized Customer Support Specialist to join our team. As a key member of our customer success team, you will play a critical role in delivering exceptional support to our clients.The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced...
-
Customer Success Specialist
4 days ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 21,00,000 - ₹ 21,50,000Job Title: Customer Success Specialist">We are seeking a skilled and driven Customer Success Specialist to join our team. The successful candidate will play a key role in ensuring the success and satisfaction of our valued customers.About Us: We are a fast-growing company that provides innovative solutions to deliver outstanding customer service. Our product...
-
Customer Success Specialist
21 hours ago
Bengaluru, Karnataka, India Spektra Systems Full time US$ 60,000 - US$ 1,20,000 per yearLocation: Currently remote; will be onsite in Bangalore from December 2025Work Experience :1 to 4 YearsWork Timings :Rotational ShiftWe are seeking a dedicated and customer focused Customer Success Specialist to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for...
-
Salesforce Health Cloud Technical Specialist
3 days ago
Bengaluru, Karnataka, India beBeeCloudDeveloper Full time ₹ 1,04,000 - ₹ 1,30,878Senior Salesforce Health Cloud SpecialistJob Description:Design, build and configure applications to meet business process and application requirements.Develop and implement robust solutions on the Salesforce platform.Key Responsibilities:Experience with Salesforce Health Cloud, Apex and Force.com.Implementation of full lifecycle of Salesforce Health Cloud...
-
Customer Success Specialist
2 days ago
Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 3,00,000 - ₹ 6,00,000 per yearPosition Overview: The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals, providing excellent customer service and delivering results, we're passionate about growing...
-
Customer Success Specialist
2 days ago
Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition Overview: The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals, providing excellent customer service and delivering results, we're passionate about growing...
-
Customer Success Specialist
2 days ago
Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition Overview: The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals, providing excellent customer service and delivering results, we're passionate about growing...
