Voice Process Executive

4 days ago

Kolkata, West Bengal, India Precise Infotech Solution Full time ₹ 1,80,000 - ₹ 2,20,000 per year

Key Responsibilities:

  • Handle incoming customer queries via phone, email, or chat.
  • Resolve customer complaints efficiently and provide accurate information.
  • Maintain records of customer interactions in CRM.
  • Escalate unresolved issues to the appropriate departments.
  • Ensure high levels of customer satisfaction.
  • Meet performance targets including response time, resolution rate, and customer feedback scores.

Requirements:

  • Minimum qualification: Graduate/Undergraduate (as per company requirement).
  • Prior experience in customer support (preferred but not mandatory for fresher roles).
  • Excellent verbal and written communication skills in English.
  • Strong listening and problem-solving skills.
  • Ability to multitask and work under pressure.
  • Comfortable with rotational shifts (if applicable).

Perks & Benefits:

  • Competitive salary and incentives.
  • Health insurance and other benefits.
  • Paid training.
  • Career growth opportunities within the organization.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you comfortable with rotational shift ?

Education:

  • Bachelor's (Preferred)

Experience:

  • International voice process: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Kolkata, West Bengal (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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