Maintenance & Repair Support Center Senior Coordinator

24 hours ago

Mumbai, Maharashtra, India Hapag-Lloyd Full time
Description

The successful candidate will be responsible for providing data-driven insights and support to the M&R team, enabling data-informed decisions and driving business outcomes. The role involves support of M&R Hub Inspectors, data mining, analysis, reporting, and visualization to support container maintenance and repairs operations, and other business-critical initiatives.

Responsibilities

1.Supporting M&R Operations:

•Collaborate with the regional M&R Hub teams to identify business needs and develop data-driven solutions.

•Evaluate repair documents in MARS and ensure estimation and repair performance according to company standards.

•Support M&R audits, including cost analysis and M&R general framework

•Evaluate and document on-hire inspection and off-hire repairs for leasing equipment.

•Initiate recovery of 3rd party damages, provide evidence and support in-house stakeholders

•Handle equipment emergency repairs.

•Support local tariff negotiations, control compliance of SLAs, maintenance of Vendor data, IT, SAP linking, etc.

•Analyse adhoc cost and repair cycle time statistics.

•Provide data-driven insights to support estimate approvals, container maintenance, and repair operations.

2.Reporting and Business Insights:

•Create regular management reports, ad-hoc analysis, and business insights to stakeholders.

•Provide actionable recommendations to improve container maintenance and repair operations.

3.Stakeholder Management:

•Liaise with stakeholders across the Region to provide timely support.

•Develop and maintain strong relationships with stakeholders to ensure effective communication and collaboration.

Qualifications

1.Education:

•University Degree preferred

•IICL (or comparable) Certification

2.Skills:

•Fluent in English, written & spoken

•Proficiency in data analysis and visualization tools would be an added advantage.

•Strong analytical and problem-solving skills.

•Excellent communication and interpersonal skills.

•Ability to work in a fast-paced environment and prioritize multiple tasks.

3.Experience:

•Minimum 3-4 years of experience in a similar role, preferably in the logistics or shipping industry.

•Experience working with large datasets and data systems would be an advantage.

Preferred Qualifications:

1.Certifications:

•IICL Certification

2.Depot Operations, Container Repairs and Materials Experience:

•Experience working in depot operations, container repairs, or material quality is highly desirable.

•Understanding of container maintenance and repair processes, including damage assessment and repair methods, dry & reefer.

3.Industry Knowledge:

•Familiarity with container maintenance and repairs operations, or depot operations.


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