Operations and Technical Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India Metromax Solutions Full time

Job Title:
Operations and Customer Support Executive

Company:
MetroMax Solutions (Part of MetroMax Group)

Location:
Remote (Work From Home)

Job Type:
Full-time

Shift Timing:
9 AM to 5 PM EST (US Shift)

About MetroMax Group

  • MetroMax Group is a group of several companies specializing in the
    Logistics domain
    . MetroMax Solutions, a part of this group, offers
    BPO and IT services
    to clients across the globe.
  • Headquartered in
    Atlanta
    , with another office in
    Bangalore
  • Over
    500+ team members
    across locations
  • Our India center acts as the
    back office for US operations
    and drives growth for the entire group
  • Achieved
    417% employee growth
    in the last year
  • Certified as
    ISO 9001, ISO 27001, NASSCOM, TiE, and Great Place to Work
  • We are a
    fast-growing global company
    looking for energetic and motivated MBA graduates to join our Operations and Customer Support team.

Position Overview

As an
Operations and Customer Support Executive
, you will play a key role in ensuring smooth business operations and excellent client service. You'll engage directly with customers and internal teams, helping resolve queries, troubleshoot issues, and support day-to-day operational tasks.

This role offers
comprehensive training and hands-on exposure
to SaaS-based operations, customer success, and global client management — making it an ideal opportunity for
fresh MBA graduates
aspiring to build a career in
IT, operations, customer success, or business management
.

Key Responsibilities

  • Respond to client queries promptly and professionally via email, chat, or phone.
  • Understand customer needs, provide product assistance, and ensure smooth adoption of our software.
  • Coordinate with internal teams (Product, Tech, and Operations) to resolve client issues.
  • Maintain accurate documentation, records, and reports of customer interactions.
  • Support the operations team in administrative and backend tasks.
  • Assist in building and improving processes, manuals, and SOPs.
  • Analyse feedback and share insights with product and business teams.
  • Collaborate with cross-functional teams to ensure customer satisfaction.
  • Learn and gain expertise in
    FleetDrive360
    (our in-house SaaS platform).

Desired Skills & Attributes

  • MBA (any specialization)
    with strong communication and analytical skills.
  • A degree in
    B.Tech, BCA,
    or any other
    IT-related field
    will be an added advantage.
  • Excellent
    spoken and written English
    — ability to interact confidently with US-based clients.
  • Strong problem-solving and coordination abilities.
  • Eagerness to learn SaaS-based business tools and client success processes.
  • Ability to multitask, adapt to priorities, and work independently.
  • High attention to detail and a proactive attitude.
  • Comfortable working in
    US shift (9 AM – 5 PM EST)
    .

What We Offer

  • Comprehensive training and mentorship.
  • Exposure to international clients and business operations.
  • Competitive compensation and growth opportunities.
  • Dynamic and collaborative work environment.
  • Health insurance and other benefits.
  • A great place to start your career in global business operations.

To Apply:

Send your updated resume to

with the subject line:
Application – Operations and Customer Support Executive
.

MetroMax is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Operations and Customer Support Executives

    7 days ago

    Bengaluru, Karnataka, India Idisha Info Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Operation & Customer Support ExecutiveLocation: MarathahalliAbout Quick Ride:Quick Ride is a leading carpool and ride-sharing platform dedicated to providing safe, affordable, and convenient commuting solutions. Our goal is to help people save money, reduce traffic, and lower their carbon footprint through efficient carpooling options.Role Overview:As an...

  • Technical Support Executive

    5 days ago

    Bengaluru, Karnataka, India Your Pitchh Full time ₹ 4,00,000 - ₹ 6,50,000 per year

    Job Title: Technical Support ExecutiveContact To: NAYANA- HR)Location: Brookfield, BengaluruSalary: Up to 6.5 LPAWork Days: 5 Days a Week (2 Days Weekly Off )Role & responsibilities:Handle inbound calls and tickets to assist international customers with technical issues.Troubleshoot hardware, software, or network-related concerns with accuracy and...

  • Technical/Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The CompanyDiligent is the worlds largest GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Organo Mart Full time ₹ 4,32,000 - ₹ 5,40,000 per year

    Salary - upto 4.5lpa1+yrs of experienceRole DescriptionThis is a full-time, on-site role for a Customer Support Executive in the Insurance domain, located in Bengaluru. The Customer Support Executive will handle day-to-day tasks including addressing customer queries, resolving complaints, providing online and technical support, and ensuring customer...

  • Technical Lead

    3 days ago

    Bengaluru, Karnataka, India BXP SUPPORT AND SOLUTIONS PVT LTD Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ResponsibilitiesRoutine Operations : Conducting routine maintenance and repairs, monitoring system performance, trouble shooting problems and analyzing data to identify areas for improvement.Infrastructure management : Overseeing servers, networks, storage, and cloud services to ensure they are running efficiently and securely.Diagnostics and Validation :...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India I Energizer IT Services Private Limited. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionI Energizer IT Services Private Limited is a consumer services company based out of A-37 Sector-60, Noida, Uttar Pradesh, India. We strive to offer top-notch services to our clients by ensuring customer satisfaction through excellent support and services.Role DescriptionThis is a full-time on-site role for a Customer Support Executive...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India House Construct Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionHouse Construct is a distinguished construction company dedicated to creating exceptional living spaces since 1997. With over two decades of experience and more than 400 satisfied clients, our commitment to innovation, quality, and sustainability has fostered a legacy of excellence. Each project we undertake reflects our passion for...

  • Technical Lead

    4 days ago

    Bengaluru, Karnataka, India BXP SUPPORT AND SOLUTIONS PVT LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    RESPONSIBILITIES- Routine Operations : Conducting routine maintenance and repairs, monitoring system performance, trouble shooting problems and analyzing data to identify areas for improvement.- Infrastructure management : Overseeing servers, networks, storage, and cloud services to ensure they are running efficiently and securely.- Diagnostics and...

  • Customer Support Executive

    2 days ago

    Bengaluru, Karnataka, India VinTarSolutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionVinTar Solutions, based in Bangalore, is a dynamic and client-focused business solutions provider. We specialize in delivering cost-effective, reliable, and scalable services across multiple domains, including Telecalling, Data Entry, IT Services, and Human Resource Solutions. Our skilled team, cutting-edge tools, and commitment to quality...

  • Customer Support Executive

    2 days ago

    Bengaluru, Karnataka, India Bethliving Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Bethliving, we are redefining the way India builds homes by being the first and largest brand offering 100% stainless steel modular kitchens, wardrobes, and home interiors. Our products combine durability, hygiene, sustainability, and style. Unlike traditional wood, our interiors are termite-proof, fire-resistant, and water-proof,...