AVP Lending

1 day ago


Gurgaon, Haryana, India Black Turtle Full time

Requirement

  • 3 years+ into people management (resume should be supportive of leadership experience)
  • Domain – Lending –Loan Ops / Loan processing
  • Overall experience Years
  • Notice period-  Upto 60 Days

Role & responsibilities

  • Manage a team of associates specializing in lending, ensuring efficient and compliant operations.
  • Drove operational excellence by implementing and adhering to client-defined standard operating procedures, resulting in improved service delivery.
  • Ensured adherence to all Change Management procedures, mitigating risk and maintaining operational stability.
  • Established and maintained in-house quality standards, ensuring high-quality customer experience while consistently meeting Service Level Agreements (SLAs).
  • Led daily service delivery, driving continuous development & improvement of services to achieve and exceed targets and objectives.
  • Proactively engaged with clients (Stakeholder management) to understand their requirements and deliver optimal solutions.
  • Presented executive reports to senior management, identifying opportunities to improve contribution margin for the account (managing Cost) without compromising customer expectations.

Preferred candidate profile

  • Strong track record of People Management
  • Strong Stakeholder Management, Negotiation, and Influencing skills
  • Experience in developing & delivering strategy
  • Performance Management Mentoring and Coaching
  • Strong Customer focus
  • Professional maturity to drive continuous change; Lateral thinker
  • Good Analytical knowledge


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