Cluster Manager

20 hours ago

Jaipur, Rajasthan, India Bajaj Finance Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Purpose

  • This position is open with Bajaj Finance ltd.
  • Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties and Responsibilities

To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.

- Meeting the Target on Cost of Collections.
- Ensuring meeting PI Targets within cost limit specified.
- Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Keeping the write off per cent within risk pricing.
- Control portfolio in terms of bucket flows.
- Handle customer issues escalations.
- Feed back on credit policy based on market conditions.
- Approve waivers on PI as per delegation matrix.
- Ensuring documented feedback and action taken on all cases in soft buckets.
- Ensuring adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise.
- Manage and put support mechanism for legal / police issues.
- Ensuring audit queries are complied with, ensuring corrective and preventive action.
- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
- Recruitment of collection officers / area managers.
- Constant evaluation of collection officers/area managers

Required Qualifications and Experience

Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

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