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Dy Manager/Manager-Customer Services(Technical CRM)

2 weeks ago

Bengaluru, Karnataka, India Brigade Enterprises Limited Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Inspection, registration & Handover formalities of all apartments.

Coordination with legal, collection, project & FM team to ensure class quality & comfortable transition process. Attending customer grievances & resolve within TAT in coordination with projects & FM team, creating best in class environment while attending possession clients as per guidelines.

Capturing all customers grievances & general queries in CRM database and SFDC for further reference & tracking.

Overall interdepartmental coordination to ensure customer satisfaction & circulating MIS.

To ensure handover of flat is managed well and documentation of every interaction updated in system for future reference.

Build high quality relationship with customers by actively listening and responding appropriately to queries, concern and request.

Manage escalations with concern and ensure the matter is closed in the best interest of business satisfaction.

Interested candidates are requested to share their updated CV to for further consideration