Technical Tower Lead

ISP India Private Limited

Are you the kind of person that is always thinking, sketching, seeking, and exploring? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we'd like to meet you and bet you'd like to meet us.

Ashland has an exciting opportunity for a
Digital Collaboration
Technical Tower Lead
to join our Global Information Technology team in India. This is a very visible, significant role within the Company and the End user computing function.
This position is hybrid and will report to the M365 and Collaboration Services Manager who is based in the US.
Job Description
The Digital Collaboration Technical Tower Lead will be required to support employee adoption, operations, performance, and availability of our O365 suite and collaboration infrastructure services (Teams, One Drive, meeting room equipment).

Interested candidates must have some understanding of user support and how to use solveIT to access and resolve tickets , must be willing to learning about the Microsoft M365 and Collaboration suite. Knowledge in Workplace Technology and Windows Operating Systems will be a plus but not required. The ideal candidate must be passionate about engaging with the Ashland user community.

The responsibilities of the position include, but are not limited to, the following:

• Manage Exchange administration - Coordinating with HCL teams to facilitate the swift and effective resolution of reported issues
• Manage OneDrive operations to ensure that data retention and security policies are in place
• Configure and Manage Microsoft Teams and integration with other O365 services
• Generate usage and performance reports (perform analysis)
• Patch management is current on all meeting room devices and M365 services
• Provide Day to Day Support on M365 services and meeting room devices
• Create and maintain O365 related documentation (such as user guides, technical manuals, policy documents).
• Diagnose and resolve O365 and Teams conference room issues
• Deploy new Teams conf room systems configuration
• Collaborate with Service Desk on identifying issues and providing proactive support
• Actively drive adoption and usage
• Manage the lifecycle of our meeting room devices (Ensure Hardware Asset Management database is up to date with all deployed meeting room devices)

To be qualified for this role, you must possess the following:

• Minimum of a bachelor's degree or equivalent experience
• Minimum years of experience in supporting users and customer-focused
• Must have Direct experience in working on user-related tickets (Incident and Service request) and ServiceNow
• Must be willing to learn how to support telephony, video conferencing, and collaboration devices.
• Knowledge of Microsoft 365 solutions and an interest in configuring and supporting conference room devices (Is a plus but not required)
• ITIL Certifications and experience is a plus.

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.