Sr. Executive – CRM Operations

2 days ago

Andheri, Maharashtra, India Goel Power Engineers Full time

Goel Power Engineers LLP, founded in 1965, is a prominent manufacturer of high-quality diesel generator sets, serving a wide range of sophisticated projects within the electrical industry. With deep expertise and technical proficiency, we support numerous businesses and individuals across India.

Position Overview

The Sr. Executive CRM Operations will be responsible for managing day-to-day CRM activities, supporting system users, ensuring smooth functioning of modules, and participating in CRM implementation, upgrades, and data management. Based in Mumbai, the role also includes generating MIS reports, analyzing business data, and coordinating with cross-functional teams to improve process automation.

Key Responsibilities

CRM Implementation & Support

      Assist in end-to-end implementation of CRM modules across departments (e.g., Sales, Marketing and Business Development teams).

      Provide functional and technical support to users and resolve CRM-related issues within defined SLAs.

      Coordinate with CRP vendors for customization, upgrades, bug fixes, and enhancements.

      Evaluate business processes and recommend automation solutions within the CRM system.

System Administration & Operations

      Maintain master data accuracy across all modules (items, customers, vendors, BOM, routings, etc.).

      Monitor system performance and ensure data integrity, backups, and security compliance.

      Manage user access controls, roles, permissions, and ensure adherence to system usage policies.

MIS & Reporting

      Develop and maintain MIS dashboards and automated reports for management.

      Extract, validate, and analyze data from CRM to support business decision-making.

      Generate periodic reports.

      Work with stakeholders to design new report formats and performance analytics.

Process Improvement & Training

      Identify gaps in existing workflows and suggest process improvements.

      Document SOPs, workflows, and system manuals for CRM usage.

      Conduct user training sessions and refreshers for new features, modules, and best practices.

      Ensure consistent adoption of CRM processes across the organization.

Qualifications

  • Graduate in IT/Computer Science/Engineering (preferred).
  • Certification in CRM systems or project management is an advantage.
  • 810 years of experience in CRM operations, support, implementation, and MIS reporting in a manufacturing or similar industry.

  • CRM Customer Data Executive

    1 week ago

    Andheri, Maharashtra, India Reliable Software Systems Pvt. Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Place: Mumbai( Andheri )Experience: 1 - 3 yearsCTC: 2.5-4 Lacs P.A.Key Skills:Strong understanding of CRM systems (any CRM experience acceptable). Good knowledge of data cleaning, data entry, and database management.Excellent communication skills for customer interaction and internal coordination.Basic analytical ability to interpret customer behavior and...

  • Sr. Admin Executive

    6 hours ago

    Andheri, Maharashtra, India Zenstar Full time

    Looking for Sr. Admin Executive for the location of Andheri Seepz location.Position : Sr. Admin Executive - MaleJOB PURPOSE: Smooth conduct of administrative functionsKEY ACCOUNTABILITIES:· Vendor management· Independent facility management of units· Bills processing for payment· Transport management· Canteen management· Parking management· Assist in...

  • Executive CRM

    1 week ago

    Andheri, Maharashtra, India Sheth Creators Pvt Ltd Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    ResponsibilitiesManage and update CRM system with client informationTrack and analyze client interactions and dataSupport real estate agents with client relationship managementDevelop strategies to improve customer engagementCoordinate with sales and marketing teams to drive growthProvide training and support on CRM best practicesPrepare reports on sales...

  • CRM Executive

    1 week ago

    Andheri East, Maharashtra, India KALISTA JEWELS I PVT LTD Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    # CRM Executive(Jewellery Mfg. Exp. Only)Positions: 02Exp.: 2 to 4 years of experienceEdu. qua.: Minimum graduationSalary: 15000 to 30000Location: Andheri East, MumbaiJob profile:*Sales back-office order process work*Client co-ordination for new orders*Must have experience in sales co-ordination work with jewellery north-India market customers*Order process...

  • Operations Executive

    2 weeks ago

    Andheri East, Maharashtra, India ASMI Youth Career Advisor Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    The Operations Executive supports the admissions and counselling workflow by managing form submissions, maintaining data accuracy, and coordinating with the CRM and Sales teams. The role is detail-oriented and process-driven, with a focus on ensuring smooth backend operations during NEET-UG counselling cycles.Key ResponsibilitiesComplete and submit students'...

  • Sr. Sales Executive

    2 weeks ago

    Andheri East, Maharashtra, India Power Build Batteries - Assoc. of Time Technoplast Ltd Full time ₹ 6,00,000 - ₹ 7,00,000 per year

    Position Sr. Sales Executive / Asst. Sales Manager (Male)Company: Time Technoplast LtdWebsite: Product: Duro MatLocation: MumbaiExperience: 4+ YearsCTC: 5–7 LPAEducation: Any GraduateTime Technoplast ltd:-is a leading manufacturer of polymer products. Its inception in 1992, Time Tech group operates more than 40 production facilities across the globe and is...

  • CRM Executive

    6 days ago

    Andheri, Maharashtra, India Valeo Nutra Full time

    Key Responsibilities:Manage order fulfillment and shipping processes through Amazon, Shiprocket, and Shopify.Coordinate with logistics partners to ensure timely dispatch and delivery of orders.Monitor and manage inventory levels, ensuring stock availability and accuracy.Process orders, returns, and exchanges efficiently to maintain high customer...

  • Operations Executive

    2 weeks ago

    Andheri, Maharashtra, India AMPA Orthodontics Private Limited Full time

    Job Title: Operations ExecutiveLocation: Andheri, MumbaiSalary Range: ₹20,000 – ₹25,000 per monthIndustry: ManufacturingRole Overview:We are looking for an Operations Executive to support daily manufacturing operations, ensure smooth coordination between internal teams, and manage documentation & process tracking using Excel and email communication.Key...

  • Operation Executive

    1 week ago

    Andheri, Maharashtra, India Speshally NHS Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Title: Operations ExecutiveJob Summary:We are seeking an experienced and process-driven Operations Executive to overseedaily operations, production, and warehouse management. The ideal candidate willhave hands-on experience in packing of food items or FMCG products, along withstrong team-handling, supervision, and process management skills.Key...

  • Sr. Accounts Executive

    2 weeks ago

    Andheri East, Maharashtra, India TWN LOGISTICS PVT LTD Full time ₹ 4,20,000 - ₹ 6,00,000 per year

    URGENT VACANCYPost: Sr. Accounts ExecutiveEducation: B.com & M.comSkills: Ms-office, Advance Excel, Tally Prime, Reconciliation.Location: Andheri East.Experience : 2+ Years in AccountsIndustry: freight Forwarding, CHA & Logistics.JOB DescriptionDaily Routine Accounting Work.Checking Mails, Reply & forwarding concern person.Checking & preparing Customer...