Int Semi Voice Travel Process @Pune Sal Upto Rs 4.50 LPA Call_Areesha

5 hours ago

Pune, Maharashtra, India KVC CONSULTANTS LTD Full time ₹ 4,20,000 - ₹ 4,50,000 per year

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING BPO MNCs - INTERNATIONAL TRAVEL SEMI VOICE ROLE.

Job Description:

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS

International Voice/ Blended Process( Viman Nagar )

NEED EXCELLENT COMMUNICATIONELIGIBLE-

GRADUATES/UNDERGRADUATES

MINIMUM 6 MONTHS OF INTERNATIONAL BPO EXP REQUIRED

SALARY UPTO RS 4.20 LPA (6months exp)

Upto Rs 4.50 LPA (1 Year Int BPO exp)

5 DAYS WORKING /// 2 WEEK OFFS.

CABS AVAILABLE +TA +PF /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

  • Customer Interaction:

  • Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure meet internal quality and performance metrics

  • Performance Metrics:

  • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

  • Continuously work towards improving personal and team performance through self-assessment and feedback.

  • Handling Difficult Situations:

  • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

  • Offer empathetic solutions, ensuring a positive customer experience despite challenges.

  • Customer Relationship Building:

  • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

For Scheduling Telephonic interview rounds....Call or Whatsapp on below mentioned No

Areesha :

Yagyanhsi :

Simran :

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

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