Hiring For International Voice @Pune For Experienced Call_Saloni

1 day ago

Pune, Maharashtra, India KVC CONSULTANTS LTD Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Greetings from KVC CONSULTANTS LTD.

HIRING FOR EXPERIENCED IN LEADING ITES MNCs

INTERNATIONAL VOICE in Pune Location.

Job Description:

NOTE:-NEED EXCELLENT ENGLISH COMMUNICATION & NEED IMMEDIATE JOINERS

PROCESS 1- International Telecom Voice Process (VIMAN NAGAR)

ELIGIBLE-- UG/Grads both can apply

Fresher/Experienced both can apply.

SALARY - Upto RS LPA

5 DAYS WORKING /// 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS


PROCESS 2- International Voice Process (Hinjewadi)

GRADUATES/UNDERGRADUATES

SALARY UPTO RS 5.50 LPA (For 18+ months of Int Voice exp)

FOR FRESHERS (3.00 LPA )

5 DAYS WORKING/ 2 WEEK OFFS

CABS AVAILABLE +TA +PF /ROTATIONAL SHIFTS


PROCESS 3- International Travel Process

GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.60 LPA

Min 6 months of Int Voice Exp Required.

5 DAYS WORKING/ 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS


PROCESS 4- International Voice Retail Process

GRADUATES/UNDERGRADUATES

SALARY UPTO RS 6.30 LPA

Min 1 Year of Int Voice Exp Required.

5 DAYS WORKING/ 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

  • Customer Interaction:

  • Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure meet internal quality and performance metrics

  • Performance Metrics:

  • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

  • Continuously work towards improving personal and team performance through self-assessment and feedback.

  • Handling Difficult Situations:

  • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

  • Offer empathetic solutions, ensuring a positive customer experience despite challenges.

  • Customer Relationship Building:

  • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention

Call or Whatsapp on below mentioned number's.

Saloni :

Shruti :

Simran :

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

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