Customer Service and Sales Associate

9 hours ago


Mumbai, Maharashtra, India Aashni + Co Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Job Title: Customer Success Associate

Responsibilities:

Handling Customer complaints & grievances. Resolving customer's query via emails and phone calls.

Keeping track of the orders and arranging required styles on request. Resolving queries on social media on posts and direct messages.

Forwarding queries to concerned Team. Upselling on the desired products Required Experience/Skills/Education :

A bachelor's degree in Administration or related field. A minimum of 3 years' experience (fashion ecom based preferred)

Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems.

Computer skills. Knowledge of mediation and conflict resolution techniques Timings : We are looking at covering the entire 24 hours in a day, 7 days a week, to ensure that our clients have assistance at all times.

1st Shift 10:00:00 AM 6:30:00 PM

2nd Shift 6:00:00 PM 2:30:00 AM

3rd Shift 2:00:00 AM 10:30:00 AM

Interested candidates may please share their CVs on

Thanks & Regards,

HR

Aashni Ecommerce Pvt Ltd

Job Type: Full-time

Pay: ₹40, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person



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