Transactional Quality Manager/Quality Manager//International BPO

Leading BPO in KolkataHiring for Transactional Quality ManagerInternational Voice processMust be a Manager On papers or Tenured Deputy Manager in Quality in International BPOOver All Experience 8+ YearsLooking for Diversity CandidatesCTC UPTO 18LPARole & responsibilitiesAnalytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT /...

Quality Manager is responsible for the quality of service delivery within the BPO operations. It involves monitoring performance, identifying areas of improvement, and implementing strategies to enhance customer experience & operational efficiency.

Leading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...

Apply NowJob TitleQuality AnalystJob DescriptionFOR KOLKATAQuality Analyst || International BPO Experience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate)Communication:Excellent verbal and written communication skills to provide clear...

We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business...

Leading BPO in KolkataHiring Operations Manager- International Voice ProcessMust be working as a Manager or Tenured Deputy Manager in BPO in International Voice ProcessHandled Team Span of 80+ including Team Leader, Assistant ManagerGood in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPSCTC UPTO 18LPACandidate willing to relocate can also...

Position Overview We are looking for energetic, customer-focused, and result-driven BPO Executive to handle domestic and international voice/non-voice processes. The ideal candidate will be responsible for interacting with customers, solving queries, providing solutions, and delivering excellent customer service. This role requires strong communication...

Job DescriptionJob Title: Deputy Manager Process QualityLocation: Bidhannagar, KolkataExperience: 5+ Years (Manufacturing & Assembly Line-Based Products)Salary: 40,000 70,000/month (Up to 9 LPA CTC)Employment Type: Full-Time | On-SiteJoining: Immediate or 15 daysAbout the Role:We are looking for a highly skilled and driven Deputy Manager Process Quality to...

Roles and Responsibilities* Conduct call audits to ensure compliance with quality standards and identify areas for improvement.* Monitor calls to provide feedback to agents on their performance and suggest improvements.* Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues.* Collaborate with the team to...

MNC in KolkataHiring For Process TrainerInternational Voice ProcessINTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORYRequire Excellent communication skills.CTC UPTO 6.5LPA Based on Experience and Last CTCProcess TrainerEligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice ProcessExperience in giving...