Service Supervisor
4 days ago
ob Opportunity: Service Supervisor / Field Technician
Location: Kolkata, Chennai, Bhopal, Jabalpur, Indore, and WCR Regions (with frequent travel across India)
About the Role
At Tayal & Co., we have been delivering safe, reliable, and innovative engineering solutions to Indian Railways for more than 25 years. To strengthen our service network, we are looking for Service Supervisors / Field Technicians who will play a vital role in installation, maintenance, and technical support for our products across customer sites in India.
This is a field-based role that requires strong technical expertise, problem-solving skills, and the ability to deliver excellent customer service with frequent travel.
Key Responsibilities
- Install, maintain, and repair Tayal & Co. products at customer locations.
- Diagnose issues efficiently and resolve warranty complaints (open/live/closed).
- Provide on-site technical support and training to customers.
- Coordinate with internal technical and service teams for escalations and quick resolutions.
- Maintain accurate records of service activities, visits, and complaint status.
- Ensure compliance with safety standards and company service protocols.
- Build strong and lasting customer relationships, especially with Indian Railways and key stakeholders.
- Share field feedback and insights with internal teams to improve product performance.
Desired Skills & Competencies
- Strong technical knowledge of mechanical or electrical systems.
- Troubleshooting and repair expertise in industrial or railway equipment.
- Good problem-solving and decision-making abilities.
- Willingness to travel extensively within the assigned region and across India.
- Strong communication skills with a customer-first mindset.
- Proactive, reliable, and committed to service excellence.
Qualifications
- Diploma / ITI in Mechanical or Electrical Engineering.
- Freshers and experienced candidates are welcome.
- Prior experience in manufacturing, engineering, or railway industry preferred.
- Knowledge of service documentation and complaint tracking will be an advantage.
Job Type: Full-time
Pay: ₹15, ₹50,000.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
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