Area Service Manager

2 days ago

Kochi Nagpur Raipur, India KENT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

  • Service Operations Management: Supervise and coordinate service activities across locations to ensure timely and effective delivery.
  • Team Leadership: Lead, mentor, and develop service professionals to enhance performance and maintain a positive work culture.
  • Customer Relations: Handle escalated customer issues, conduct site visits, and ensure service excellence.
  • Process Improvement: Identify inefficiencies, implement innovative solutions, and drive continuous improvement.
  • Cross-Functional Collaboration: Work with sales, logistics, and product teams to align service strategies with company objectives.
  • Compliance & Reporting: Ensure adherence to industry regulations and company policies; prepare performance reports and audits.

Required Skills and Qualifications

  • Education: Bachelors degree in Business Administration, Engineering, Operations Management, or a related field.
  • Experience: 5+ years in service management, preferably in technical support or field service roles.
  • Soft Skills: Strong leadership, communication, problem-solving, and time-management abilities.
  • Industry Knowledge: Understanding of service level agreements (SLAs), compliance standards, and best practices.

Preferred Qualifications

  • Certifications in Project Management or Service Excellence.
  • Multilingual capabilities for global operations.
  • Proven success in scaling service operations or entering new markets.

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