Tele Calling Executive

1 week ago

Saket Delhi Delhi, India Holiday Merchants Full time ₹ 1,60,000 - ₹ 2,40,000 per year

Job description

Job Opening: Telecalling Executive – Entry Level

Location: Saket, New Delhi

Company: Holiday Merchants

About the Role:

At Holiday Merchants, our Telecalling Process is not just about making calls—it's an integral part of our sales ecosystem.

The role is designed to generate quality travel queries using our in-house CRM system and build initial engagement with prospective clients.

This is an entry-level opportunity, ideal for individuals passionate about communication and sales.

Key Responsibilities (KRA):

  • Telecalling & Lead Generation
  • Make outbound calls to warm leads from the CRM system.
  • Introduce Holiday Merchants' travel services and offerings.
  • Identify client needs and qualify queries for the sales team.
  • Email Management & Follow-ups
  • Handle daily email communication with prospective clients.
  • Share relevant brochures, itineraries, and company profiles.
  • Follow up via email and ensure timely responses.
  • CRM Data Handling
  • Update and maintain client interactions in the CRM system.
  • Ensure call logs, remarks, and next action steps are accurately recorded.
  • Coordination with Sales Team
  • Pass qualified leads to the respective sales managers.
  • Schedule callbacks and appointments when needed.
  • Performance & Reporting
  • Meet daily/weekly call and email targets.
  • Share daily reports with supervisor.

What We're Looking For:

  • Freshers or 0–2 years of experience in tele calling or customer service
  • Good verbal and written communication in English & Hindi
  • Basic knowledge of email handling and MS Office
  • Enthusiastic, target-driven, and a team player
  • Travel Background if any

Why Join Us?

  • Exposure to India's growing travel industry
  • Work with a passionate and supportive team
  • Learn the dynamics of B2B/B2C travel sales

Job Type: Full-time

Pay: ₹16, ₹20,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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