Senior Customer Service Advisor

4 days ago

Greater Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide exceptional customer service through various channels, including phone, email, and chat.
  • Resolve complex customer complaints and concerns in a timely and efficient manner.
  • Collaborate with internal teams to improve overall customer experience.
  • Develop and maintain thorough knowledge of products and services for accurate information.
  • Identify opportunities to upsell and cross-sell products or services to customers.

Job Requirements

  • Minimum 2 years of experience in customer service, preferably in a similar role.
  • Strong communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
  • Excellent problem-solving and analytical skills are required.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to adapt to changing situations and priorities.

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