Cloud System Engineer

Country

India

State

Telangana

City

Hyderabad

Job ID

45728

Department

SaaS

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

The Cloud System Engineer Associate is responsible for delivering Cloud Operations services, including maintaining applications and technical environments, troubleshooting issues, applying configuration changes and patches, and managing data copies. This role supports high-availability, mission-critical systems and collaborates with cross-functional teams to ensure service excellence.

• Operate in a 24x5x365 support environment, ensuring system uptime and reliability.
• Execute scheduled tasks and operational procedures within defined service and quality standards.
• Collaborate with internal teams to resolve incidents, fulfill service requests, and support project delivery.
• Participate in training programs and assist in onboarding and mentoring new team members.
• Manage daily operational tasks following established processes and documentation standards.
• Perform additional duties as assigned by leadership.

• Bachelor's Degree in Computer Science, Information Technology, or related field (BTech/MCA) or equivalent experience.
• 0–2 years of experience in system administration or cloud operations in a high-availability environment.
• Hands-on experience with Windows/Linux system administration (IIS/JBoss).
• Exposure to cloud computing platforms, particularly Amazon Web Services (AWS).
• Strong communication skills—verbal, written, and interpersonal.
• Ability to document technical changes and automation efforts clearly.
• Experience supporting ERP systems and workflow engine applications.
• Self-driven with the ability to multitask and adapt to changing priorities.

• Experience with Infor applications is a plus.
• AWS certification (e.g., AWS Certified Cloud Practitioner or Associate-level).
• Scripting skills in Python, PowerShell, or similar languages; familiarity with AWS SDKs.
• Working knowledge of IIS/Tomcat, Active Directory, databases, and operating systems.
• Prior experience in a customer service or client-facing technical support role.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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