L2 Product/Application Support Engineer-At

2 days ago

Chennai, Tamil Nadu, India Wolters Kluwer Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Dear Candidate,

Urgent L2 Product/Application Support Engineer-At Wolters Kluwer, Chennai

Kindly share your resume on

About the Role:

Total 4+ Years Of Relevant Exp

Job Location-Chennai

Education:

Bachelor Degree in Computer Sciences or related technical discipline or equivalent combination of work experience and education

Experience:

Mid-seniority experience supporting web applications and systems

Experience supporting Java based applications

Experience using ITIL certified software to document and track issues

Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, Datadog, AWS CloudWatch. MS AppInsight

Experience with Kubernetes for cloud-based applications at a mid-senior level is an advantage.

Other Desirable Knowledge, Skills, Abilities or Certifications:

Excellent written and spoken English communication skills.

Strong customer service orientation and interpersonal skills.

Proven ability to understand logical sequences, perform root cause analysis, identify problems, and escalate issues.

Capable of working independently.

Must be able to document and illustrate cause and effect as part of problem-solving.

Certifications in AWS, Azure, and ITIL are desirable.

Proficient in writing queries to retrieve data for analysis.

Experience with technologies such as Linux, Apache, JBOSS, J2EE, JavaScript, ELK, and MSSQL.

Knowledge of REST API web services.

Familiarity with Linux, Apache, JBOSS, J2EE, Bash/Perl scripting, and ELK for log analysis.

Development-Operations (DevOps) knowledge supporting web-based applications is advantageous.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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