Zoho CRM Executive

2 days ago

HSR Layout Bengaluru Karnataka, India Zeitgeist Retail Private Limited Full time ₹ 2,00,000 - ₹ 2,40,000 per year

About the organization

Zeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India. The company works closely with leading brands to manage end-to-end services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management for a transformational platform as an API integration for employer brands and consumer technology service companies.

Job Summary

Zeitgeist Retail Private Limited is seeking a proactive and analytical Zoho CRM Specialist to join our team. This role is pivotal in optimizing our customer relationship management processes, enhancing sales performance, and supporting data-driven decision-making across departments. The ideal candidate should have 1-2 years of experience in CRM management, with a strong grasp of Zoho CRM's functionalities and data analytics skills. This position requires collaboration with sales, marketing, and other teams to streamline CRM practices and drive operational efficiency.

Key Responsibilities

  • Zoho CRM Administration: Manage, customize, and optimize Zoho CRM configurations to align with business needs, particularly for sales and marketing.
  • Data Integrity & Maintenance: Develop and implement protocols for accurate data entry, cleansing, and maintenance to ensure CRM data reliability.
  • Data Analysis & Insight Generation: Analyze CRM data and sales metrics to uncover trends, forecast outcomes, and identify growth opportunities.
  • Reporting & Dashboard Management: Build and maintain comprehensive reports and dashboards to facilitate strategic and operational decision-making.
  • Cross-functional Collaboration: Work closely with cross-functional teams to maximize CRM utility, streamline workflows, and align CRM processes with business goals.
  • Training & Support: Conduct training sessions for team members on Zoho CRM best practices, ensuring smooth adoption and continuous improvement in CRM usage.

Qualifications & Skills:

  • Educational Background: Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
  • Experience: 1-2 years of experience in CRM management, ideally with hands-on experience in Zoho CRM.
  • Analytical Skills: Strong mathematical and analytical skills to interpret data and provide actionable insights.
  • Technical Proficiency: Familiarity with data analysis, reporting tools, and CRM platforms.
  • Communication & Collaboration: Excellent interpersonal and communication skills for effective collaboration across departments.
  • Attention to Detail: Detail-oriented with strong organizational and problem-solving skills, ensuring accuracy and thoroughness in CRM data and processes.

Job Type: Full-time

Pay: ₹20,000.00 per year

Work Location: In person

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