Center Manager

Job Requirements and Skills:

The Centre Manager is responsible for overseeing all aspects of park operations, ensuring safety compliance, staff productivity, and guest satisfaction. This role requires a balance of strategic planning and hands-on management, including team leadership, facility upkeep, inventory control, and event coordination. The Centre Manager will work closely with other departments to drive operational excellence, optimize revenue, and create a seamless experience for all guests.

Job Skills:

• Skilled in hiring, training, and managing teams, fostering a supportive environment that encourages growth and accountability.
• Outstanding interpersonal and communication skills to create positive guest experiences and handle guest inquiries or issues professionally.
• Ability to monitor park operations, identify areas for improvement, and implement strategies to enhance productivity.
• Knowledgeable in safety regulations and risk management, capable of enforcing safety protocols and leading emergency responses.
• Experience in managing budgets, controlling costs, and analysing operational data to make informed business decisions.

Key Responsibilities:

Daily Operations Management

• Oversee the daily operations of all park attractions, ensuring they are fully functional, staffed, and meet safety and quality standards.
• Ensure timely opening and closing procedures, coordinating staff schedules and managing operational workflows.
• Monitor operational efficiency by conducting walk-throughs, identifying areas for improvement, and implementing changes as necessary to enhance guest experience.

Staff Leadership and Development

• Recruit, train, and develop a competent and motivated team of employees, including Team Leaders, Court Monitors and support staff.
• Conduct regular staff meetings to communicate updates on park policies, safety procedures, and guest service expectations.

Guest Service and Experience

• Ensure a consistently high level of guest satisfaction by monitoring guest interactions, collecting feedback, and resolving any issues or complaints in a timely and professional manner.
• Develop and implement initiatives to enhance the guest experience, including special promotions, seasonal activities, and improved guest amenities.
• Maintain a clean, organized, and welcoming park environment that reflects the brands commitment to quality and enjoyment.

Safety and Risk Management

• Oversee the implementation of safety protocols, ensuring compliance with health, safety, and legal regulations across all areas of the park with regular safety inspections and mitigate any hazards.
• Train staff on emergency procedures, first aid, and the use of safety equipment, ensuring preparedness for any situation.

Inventory and Facility Management

• Manage inventory levels for supplies, merchandise, and equipment, coordinating with vendors and suppliers for timely procurement and stock replenishment.
• Ensure all equipment and facilities are well-maintained, coordinating with the maintenance team for repairs and preventive maintenance to minimize downtime.
• Track and control operating expenses related to inventory, equipment, and facilities, identifying opportunities to reduce costs without compromising quality.

Financial Management and Reporting

• Develop and monitor the operational budget, ensuring spending aligns with budgetary goals and present regular reports to senior management providing insights and recommendations for improvement.
• Track and analyse key performance indicators (KPIs), including attendance, revenue, customer satisfaction, and safety metrics.

Event Coordination and Group Bookings

• Oversee the planning and execution of special events, group bookings, birthday parties, and corporate team-building activities.
• Work with the marketing team to promote events and packages, maximizing bookings and enhancing brand visibility.
• Coordinate with the events team to ensure all aspects of event setup, staffing, and guest services are managed effectively for a seamless experience.

Education

• Bachelor's Degree in Business Administration, Retail, Hospitality Management, Hotel Management or a related field is preferred.

Experience

• 5+ years of experience in operations management, in hospitality, or entertainment, preferably within a recreational, amusement, or family entertainment environment.
• Proven track record of team management and delivering high standards of customer service.
• Proficient in operational management software, POS systems, and Microsoft Office Suite.
• Strong organizational, problem-solving, and multitasking skills.
• Flexible schedule availability, including weekends, evenings, and holidays to meet operational needs.

Job Location

Ahmedabad, Gujarat