Lead - Social and Digital Strategy

21 hours ago


Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time

Responsibilities & Key Deliverables

Team Lead – Social and Digital Strategy

Responsibilities:

Impact Campaigns and Launches:

  • Lead the communications strategy and execution for campaigns that position Mahindra as a modern, authentic brand
  • Track Brand Track metrics and plan data-led actions for the Mahindra master brand
  • Brief and guide agency partners on communication strategy and campaign execution
  • Works with brand managers to support them on launch communication

Overall Social Strategy:

  • Develop social media strategies to drive visibility and engagement during key launches
  • Oversee content planning, creation, and distribution across platforms throughout the year
  • Analyse metrics to optimise performance and continuously improve campaigns
  • Run content-led campaigns that align with seasonal themes or consumer moments

Content Production Oversight:

  • Lead the in-house production team to deliver high-quality content for internal teams, brand pages, and hyperlocal platforms
  • Build monthly and quarterly content calendars aligned with overall campaign priorities
  • Ensure consistency in brand voice, tone, and visual storytelling
  • Manage timelines, prioritise requests, and coordinate across teams for seamless delivery
  • Oversee scripting, storyboarding, editing, and final approvals for all produced content
  • Track output quality, cost-efficiency, and turnaround to drive improvements
  • Collaborate with external vendors for select production needs when required

Digital Transformation | Website – UI + UX:

  • Lead website UI/UX enhancements to drive engagement and improve conversion
  • Conduct user research and usability testing to inform design improvements
  • Work closely with developers/designers to implement site optimisations
  • Identify and apply CDP use cases to improve web performance
  • Identify and apply personalization use cases to enhance customer experience
  • Work with brand managers on launch requirements during product launches

Overall SEO Strategy:

  • Develop SEO strategies to improve organic traffic and search rankings
  • Leverage analytics tools to assess impact of SEO actions and improve web visibility
  • Conduct keyword research, on-page optimisation, and link-building
  • Monitor performance metrics and adjust strategy to achieve business objectives

ORM – Roadmap:

  • Design and execute a roadmap for proactive online reputation management
  • Identify risks and create mitigation plans to protect brand image
  • Work with customer service and PR to manage feedback and online reviews

Service Brand Strategy:

  • Build and implement service brand strategies in line with company goals
  • Identify areas for differentiation and market positioning
  • Ensure brand consistency across all service-related digital and physical touchpoints

Preferred Industries

Automobile

Education Qualification

Bachelor of Information Technology; MBA in Marketing; MBA

General Experience

8+ years of experience in Digital Marketing - agency or client side experience

Critical Experience

6-7 years of experience in all aspects of digital marketing with an ability to judge campaign ideas and self drive campaigns executions on tight timelines A working knowledge of all frontend and backend involving media plan ( paid owned earned), social and content strategy, sitecore based website, Lead flow and LMS, remarketing using martech tools, Analytics and reporting tools, SEO, ORM

Job Segment: Automotive



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