Academic Coordinator

SUMMARY

This is a remote position.

Want to work at the center of operations in one of Australia's fastest-growing education companies? To make sure students, teachers, and teams have everything they need to deliver a smooth learning experience every single day?

At Contour, we are looking for a proactive and detail-oriented Academic Coordinator to support the day-to-day operations of our academic programs. You will ensure that all learning materials, communication channels, and schedules are well-maintained and that students receive timely support whenever they need it.

This role is ideal for someone who is organized, reliable, and enjoys working behind the scenes to make sure systems run smoothly.

Who We Are

Contour Education is reshaping what great education looks like at scale. Founded in 2020, we have grown from a handful of students to over 8,000 students and 320+ team members in just a few years, and we are only getting started.

We provide an ecosystem of support that includes weekly small-group tutoring, one-on-one personal guidance, and a comprehensive online learning portal filled with resources and workshops. Our students consistently achieve exceptional results in school assessments, selective entry exams, and university preparation.

Behind the scenes, we operate on lean systems, automation, and strong cross-team collaboration that allow us to scale quickly while maintaining a premium learning experience for every student.

What You'll Do

You will play an essential role in coordinating academic operations and ensuring that our learning systems, resources, and communication processes run efficiently.

• Manage the Learning Management System (LMS) by uploading new course materials and ensuring the latest versions are available on time.
• Respond to student and parent queries through messaging and email platforms in a timely and professional manner.
• Conduct initial communication or support calls to resolve academic or scheduling queries.
• Monitor and resolve operational tickets or requests raised by students or internal teams.
• Communicate updates about course materials, schedules, or learning resources to the relevant departments.
• Maintain and update academic schedules and help students resolve any scheduling issues.
• Support special projects and operational tasks assigned by the academic or operations teams.

Why Join Us

You will be a key part of the team that ensures Contour's academic systems run seamlessly. Your work will directly support thousands of students and the teams that teach them.

At Contour, you will have:

• A collaborative and supportive work environment.
• The opportunity to work with multiple teams across academic, operations, and student support functions.
• A clear and structured workflow with defined responsibilities.
• Space to learn and grow within education operations and coordination roles.

Requirements

Must-Haves

• Bachelor's degree in any discipline (Education, Administration, or related fields preferred).
• 1 to 2 years of experience in academic coordination, operations, or administrative roles.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking ability.
• Attention to detail and a proactive problem-solving mindset.
• Comfort using digital tools and learning management systems.

Nice-to-Haves

• Prior experience in an EdTech or education support environment.
• Familiarity with online scheduling tools or ticketing systems.
• Understanding of academic workflows such as resource management and student communication.
• A process-driven mindset with the ability to handle multiple requests efficiently.

You'll Fit Right In If You

• Enjoy organizing, coordinating, and improving processes.
• Are reliable, detail-focused, and communicate clearly.
• Take initiative to resolve issues quickly and efficiently.
• Thrive in a collaborative and fast-paced remote work setup.

Benefits

Perks, Culture, and Growth

• Remote-first: Work from anywhere in India
• Competitive salary: 4 5 LPA
• Structured workweek: 8 hours per day, 6 days a week (one fixed weekday off)
• Learning opportunities: Exposure to academic systems, LMS tools, and student operations
• Growth path: Opportunity to move into academic operations or management roles over time
• Supportive culture: Transparent communication and clear processes