Sr. TechOps Consultant

Sr. TechOps Consultant 

Department: Customer Service

Line Manager: Principal Test Architect

Manager Location: Gurugram (Gurgaon), India 

Shift: EMEA

About us: 

Provar develops and markets software that automates the testing of We help companies reduce the time it takes to deliver high-quality, reliable, and error-free deployments and make changes to Our innovative suite of products sets Provar apart as the leading testing solution for It provides our global customers with the unbreakable, polymorphic, intuitive, and E2E test automation results they need to execute and scale their Salesforce portfolio. 

We focus on delivering test automation products easily adopted by non-technical users while delivering high value and code flexibility for our developer community. 

Our revenue is up 40% in a year, and following on from a recent investment from Kennet Partners, we're making further investments to accelerate our growth. This is an exciting time to join us and be part of the team. 

As an organization, we take pride in building an inclusive work culture. We embrace remote working, actively encourage a healthy work-life balance, and have teams distributed globally. We currently have offices in Gurgaon (India), London (UK) and Nashville (USA). 

You can learn more about us by visiting  

About the role: 

Reporting to the Technical Service Lead, you will play a key role as a member of the Customer Service team in the EMEA time Zone. Qualified candidates will have strong teamwork skills as they will work closely with the Customer Success, L1 Service and Sales teams to ensure long-term success and retention. This role is heavily customer-facing, so strong comfortability and aptitude for leading external demonstrations and presentations is required. Occasionally, you will act as an escalation point for technical queries with the customer and work with the Product team to advocate for customers. You will work closely with the other Technical Service Leads, Test Architect and Customer Service Director to help drive customer satisfaction.

What you'll do: 

You'll be responsible for: 

• Responsible for working with customers on cases / queries raised by them
• Handle complex or escalated customer issues that require in-depth technical knowledge
• Working closely with the team to support them on any complex queries
• Help customers build their Automation Framework and testing strategy
• Investigate and resolve recurring issues or unusual cases that frontline support cannot resolve.
• Create and contribute to knowledge base materials dedicated towards internal and external education 
• Assist with the design and delivery of products and other technical demonstrations and training
• Serve as the subject matter expert (SME) for specific products or services within the support team.
• Stay up-to-date on product updates, new features, and best practices.
• Conduct training sessions for junior support staff, sharing insights on resolving technical issues and improving service quality. 

About you: 

       You'll have: 

• 5-7 years of experience in Web Automation (preferably Selenium
  with Java) 
• DevOps Experience and a strong understanding of the CI/CD pipelines 
  
  
• Experience in testing or testing of another SAAS application 
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs,
  etc.) 
• Experience in testing of Web Services (REST/SOAP) and Databases 
• Familiarity with Version control systems and their usage (Git, SVN, TFVC, etc.) 
• Excellent communication and interpersonal skills
• Experience working with various DevOps tools and solutions (such as Jenkins, Azure DevOps,
  CircleCI, GitHub, GitLab, BitBucket, etc.) 
• Interpersonal and teamwork skills
• Experience with Project Management and Bug Tracking Tools (JIRA, Bugzilla)
• Good in communication and a Proactive attitude 
• Strong understanding of SDLC / STLC, Quality Assurance, and/or application Testing and its
  need 
• Demonstrated analysis, logic-building, problem-solving, and troubleshooting  expertise
• Ability to effectively prioritize and escalate customer issues as required
• Customer Facing Experience 
• Design of automated test scenarios for complex Salesforce projects
  

You'll be: 

• Team-oriented, you understand the value of contributing to and being a part of a team
• Highly organized and detail-oriented 
• Naturally inclined towards systems and technology 
• Proactive. Able to solve problems before they arise. 
• Able to quickly build rapport with people from diverse backgrounds at all levels of seniority
  
  

What you'll get in return: 

You'll benefit from:

•  A competitive salary
•  A truly diverse working environment
•  A vibrant and fun work culture with regular social activities
•  The chance to work with international work colleagues 
•  Friendly work colleagues who genuinely care about each other
•  The opportunity to grow and develop your career 
  

How to apply 

To apply, please send your CV to , including details of your current salary and any notice period