Technical Account Manager – E-Invoicing

What You'll Do

• The Technical Account Manager role is a, high-visibility opportunity to work directly with Avalara's most important customers. If you're excited to combine technical depth with customer impact, we'd love to hear from you.
• You will report to the Senior Manager, Product Support.
• You will work from our office in Pune.

What You'll Do:

• The Technical Account Manager (TAM) – E-Invoicing & Live Reporting is an important member of Avalara's customer support organization, responsible for managing strategic enterprise relationships and ensuring compliance with local regulatory demands.
• You'll be the primary technical contact and escalation point for high-value customers using Avalara's E-Invoicing and Live Reporting (ELR) solutions.
• You'll deliver, expert technical support and customer experience, while being a trusted partner in helping customers meet complex regulatory requirements.
• You'll work with our teams across product, engineering, compliance, and support to resolve technical issues and advocate for your customers' needs.

What Your Responsibilities Will Be

What Your Responsibilities Will Be:

- Be the primary technical advisor for assigned enterprise accounts using Avalara's ELR solutions.

- Ensure resolution of complex technical issues and escalations, meeting enterprise-level expectations for responsiveness and accuracy.

- Troubleshoot integration challenges, API errors, platform behaviors, and data formatting issues (e.g. XML, UBL).

- Manage technical case workload and provide regular customer updates with transparency and urgency.

- Maintain detailed understanding of each customer's compliance requirements, technical environment, and integration architecture.

- identify recurring issues and collaborate with our teams to guide improvements and reduce customer effort.

- Represent customer needs internally and help prioritize development and compliance updates.

- Create documentation and technical knowledge resources to reduce friction and improve support outcomes.

- Stay current on changes in the e-invoicing regulatory landscape and Avalara's product roadmap.

What You'll Need to be Successful

What You'll Need to Be Successful:

- Bring experience using AI and AI-related technologies, ready to excel in an AI-driven culture.

- Apply AI every day to challenges—improving efficiency, contributing solutions, and for your team, us, and our customers.

- Stay curious about new AI trends and best practices, and share what you learn so others can benefit too.

- Have 3 years of experience in a technical support or technical account management role supporting enterprise or high-value SaaS customers.

- Demonstrate experience establishing communication and engagement with prospects with senior technical and partners.

- Show a ability to work through complex issues involving data formats, integrations, and platform behavior.

- Excel at managing priorities, escalations, and in a high-accountability, customer-facing environment.

- Bring hands-on troubleshooting experience using logs, tools, and data diagnostics.

- Be comfortable working both independently and collaboratively across global teams

What Will Set You Apart:

- Experience with electronic invoicing systems such as PEPPOL, SAF-T, or similar.

- Familiarity with RESTful APIs and structured data formats like XML, UBL, JSON.

- Background in ERP platforms, tax compliance, FinTech, or accounting software.

- Technical knowledge in SQL, networking, or data analytics.

- Prior experience with Avalara's product suite or similar platforms.

What Success Is:

- You've built trusted relationships with assigned enterprise accounts and understand their technical environments.

- You've resolved complex technical issues and guided integrations with confidence.

- You've identified improvements that reduced customer effort and escalations.

- You've acted as a internal advocate for your customers, influencing roadmap priorities based on real-world needs.

Who You Are

- You're motivated by helping customers solve complex technical and compliance problems.

- You remain calm, and deliver with urgency.

- You're comfortable speaking with developers, compliance leads, and executives alike.

- You take ownership and — even when the path is difficult.

- You enjoy learning to changing technical and regulatory landscapes.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You'll bring experience using AI and AI-related technologies, ready to thrive here.

• You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

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