US Commercial Operations Manager

Job Title
Commercial Manager

Business Unit
US Commercial team

Job Grade
G10 / G11A

Location :
Sun House, Mumbai (Hybrid role)

At Sun Pharma, we commit to helping you
"Create your own sunshine"
— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, you'll find yourself becoming 'Better every day' through continuous progress. Exhibit self-drive as you 'Take charge' and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we 'Thrive together' and support each other's journeys."

Job Summary
We are seeking a US Commercial Operations Manager to drive data-driven decision-making across sales, commercial operations, and brand teams. This role will focus on brand forecasting, utilizing patient transaction data to support key business questions while also working on a number of Advanced Analytics projects. The ideal candidate will have pharma analytics expertise, experience in sales operations, CRM systems, brand forecasting models, and Sales analytics.

Key Responsibilities
Brand Forecasting & Business Insights

• Support brand teams in refining forecasting models by integrating patient-level insights and market trends.
• Provide analytical support for demand planning, competitive intelligence, and promotional impact assessments.
• Conduct scenario analysis and sensitivity modeling to assess potential risks and opportunities.
• Work with marketing teams to evaluate campaign effectiveness and optimize promotional efforts.
• Assess the impact of pricing, reimbursement, and formulary changes on brand performance.
• Develop and maintain tracking tools to monitor market share and sales performance relative to competitors.

Patient Transactional Data Analytics & Commercial Insights

• Analyze longitudinal patient-level data (prescription, claims, hub, specialty pharmacy) to identify trends in patient journey, adherence, persistency, and therapy switching.
• Conduct patient segmentation analysis to understand prescribing patterns and identify high-value opportunities for commercial teams.
• Support brand teams by evaluating new patient starts, discontinuation rates, and conversion trends to assess market penetration.
• Develop data-driven insights on payer mix, reimbursement trends, and access barriers to support market access strategy.
• Collaborate with Market Access and Payer Teams to assess the impact of formulary changes and coverage restrictions on patient access.
• Develop automated dashboards and reports that provide ongoing visibility into patient flow and brand performance.

Sales Analytics

• Design, implement, and administer IC plans, sales contests, and Circle of Excellence programs to drive sales effectiveness.
• Conduct routine IC health checks to ensure accurate payout calculations, performance tracking, and compliance.
• Support territory alignment, call planning, and rep targeting by leveraging data-driven insights.
• Work with CRM systems (e.g., Veeva, Salesforce) to enhance sales force effectiveness, engagement tracking, and reporting capabilities.
• Identify opportunities for automation and process improvements within CRM workflows and reporting.

Advanced Analytics & Reporting

• Develop and automate dashboards, scorecards, and reports using SQL, Excel, Alteryx, and Tableau (or similar BI tools).
• Ensure data accuracy, consistency, and accessibility through rigorous validation and quality control measures.
• Establish and maintain KPIs and performance benchmarks for sales and commercial teams.
• Improve reporting efficiency by implementing best practices in data visualization and storytelling.
• Partner with IT and Data Engineering teams to refine data pipelines and analytics infrastructure.

Qualifications

• More than 3 years of relevant industry experience within US pharma/biotech or consulting is required.
• Solid understanding and experience in working with US commercial datasets (for example, Xponent, APLD) is required.
• Proficiency in data management platforms (such as Microsoft SQL), Alteryx or Microsoft Excel; Extensive experience in performance metrics and reporting, analytics, goal setting, and balanced score cards
• Ability to translate complex business questions and requirements and develop effective solutions
• Ability to mine data to identify trends
• Willing to work in late night shifts to support US based commercial operations team
• Strong business acumen
• Excellent written and verbal communication skills
• Excellent analytical skills
• Self-motivated, works effectively under pressure
• Detail oriented

Travel Estimate
Job Requirements
Educational Qualification
Masters / Bachelors in Analytics OR Engineer (B.E.) - any specialisation

Experience
3-6 years

Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let's create a brighter future together

Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).