Collection Team Leader

1 day ago

Gurgaon, Haryana, India MAGNETO HOME PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 5,50,000 per year

We are looking for a Collection Team leader to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations.

Key Responsibilities

  • Target Achievement & Strategy
  • Drive B2C collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions
  • Develop effective collection strategies for different account segments.

2. Team Leadership & Coaching

  • Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.
  • Monitor attrition and shrinkage; implement retention and contingency plans.

3. Customer Accounts & Recovery

  • Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements

4. Reporting & Analytics

  • Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.
  • Deliver regular operational reports, root cause analyses, and improvement plans.

4. Compliance, Audit & Documentation

  • Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.

5. Process & Operational Excellence

  • Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.
  • Share knowledge and best practices with cross-functional teams.

Required Skills & Competencies

Functional

  • 3-4- years in a Collections role, minimum 1-2 years in leadership.
  • Strong negotiation, communication, and conflict-resolution abilities .
  • Resilience under pressure; manages ambiguity in complex/dynamic environments.

Qualifications

  • Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify .

Key Performance Metrics

  • Monthly & cumulative collections vs targets.
  • Reduction in delinquency aging
  • Team attrition and shrinkage control.
  • Compliance and call-quality audit scores.
  • Customer satisfaction and dispute resolution rates.

Job Type: Full-time

Pay: ₹400, ₹550,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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