Risk and Compliance Specialist II
2 days ago
About the Role
As a Risk and Compliance Specialist, you will play a pivotal role in ensuring the highest service quality standards, risk mitigation, and compliance within our organization. Your responsibilities will revolve around analyzing data, identifying potential risks, implementing strategies to address compliance issues, and fostering a culture of continuous improvement. This role requires strong analytical skills, problem-solving abilities, effective communication, and a collaborative mindset to work with various organizational stakeholders. The ideal candidate will be proficient in Google Sheets and demonstrate a commitment to execution excellence.
What You'll Do
- Analyze metrics, risk factors, and compliance standards to identify areas for improvement
- Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements
- Identify emerging risks and trends, and proactively recommend solutions to mitigate potential impacts on service quality and compliance
- Work on content development in case of gaps in the SOPs/KB pages
- Utilize analytical tools, including Google Sheets, to collect, organize, and analyze data for informed decision-making
- Work with TLs to improve the team's TPH, R2, insights & impact metrics
Willingness to work in shifts (rotating day/night shifts, rotating weekend offs)
Basic Qualifications:
- Proven track record of identifying issues, developing innovative solutions, and implementing effective strategies to address challenges related to service quality, risk management, and compliance
- Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams and influence stakeholders to achieve common goals
- Demonstrated proficiency in using Google Sheets for data analysis, reporting, and collaboration
- Excellent verbal and written communication skills with the ability to articulate complex concepts and technical information to diverse audiences
- Commitment to delivering high-quality results, meeting deadlines, and continuously improving processes and procedures to achieve organizational objectives
- Work in a 24x7 support environment, pro-actively take initiatives/ suggest improvements, and work closely with the TLs in carrying out projects
- Ability to train new hires, and floorwalkers and set them up for success when they start production
Ability to analyze complex data sets, identify patterns, and derive actionable insights to improve service quality and mitigate risks
Preferred Experience and Skills:
- Must be in the current roles for 6 months at least
- Strong attention to detail, critical thinking skills, and the ability to exercise sound judgment in decision-making
- Proven track record of executing projects, driving process improvements, and achieving measurable results
- Excellent organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing priorities
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