Risk and Compliance Specialist lll

1 week ago

Hyderabad, Telangana, India Uber Full time

About the Role

The role requires a good understanding of how compliance & fraud identification work at Uber. An ideal candidate for GFPS is expected to have very strong investigation skills, comfort with heavy data points, along with good communication & collaborative leadership skills as you would be required to handle critical blocking issues and high-impact projects.

About the Team

We aim to prioritize safety and growth at a global scale by building and optimizing cost-efficient identity verification processes for identifying risky actors and limiting unnecessary friction for safe earners.

What You'll Do

  • Support the team with policy updates, bugs, outages, and blocking issues
  • Pitch in for facilitating training, onboarding as well as refresher training
  • Work along with TLs on improving the team's TPH, R2, insights & impact metric
  • Understands and contributes to determining effective project timelines and works with stakeholders accordingly
  • Identifies project roadblocks and is able to come up with an action plan to mitigate them
  • Summarize, tab, highlight, chart, and collect certain documents or information gleaned from the documents
  • Conduct in-depth analysis of metrics, risk factors, and compliance standards to identify areas for improvement and drive data-informed decision-making
  • Achievement of Targets every month with strong soft skills & need to have good command over English.
  • Build sustainable relationships of trust through open and interactive communication.
  • SMEs will also have to work on contacts to stay updated with process knowledge
  • Willingness to work in shifts (rotating day/night shifts, rotating weekend offs)

Basic Qualifications

  • Brief idea about the process, the reason for its existence, and the impact generated
  • Proven track record to provide detailed support for blocking issues and be the go-to person for any policy related concerns
  • Strong analytical skills in identifying trends and insights. Confirmed understanding of Google Sheets is a must, SQL knowledge is a bonus
  • Work in a 24x7 support environment, pro-actively take initiatives/ suggest improvements, and work closely with the TLs in carrying out projects
  • Ability to train new hires and floorwalkers, and set them up for success when they start production
  • Be a positive doer and strong Uber culture advocate; support the team in the TL's absence
  • Impeccable verbal and written skills

Preferred Experience and Skills

  • Must be in the current roles for 6 months at least
  • Extensive experience dealing with different risk, safety & compliance teams and having a good understanding of Fraud is a must
  • Has confirmed the ability to be organized and detailed in the completion of tasks
  • Tried analytical success and the capacity for developing / understanding strategy
  • Hands-on experience carrying out an initiative from start to finish. Achieves project goals while handling scope, time, quality, and risk. Learn from failures as well as successes.
  • Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and running multiple projects simultaneously in a fast-paced environment
  • Ability to understand sophisticated concepts and work across multiple functions and teams. Demonstrate initiative, persistence, ability to problem tackle, and passion for learning new skills. Offer creative thinking and solutions

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